Megan Ward: Account Manager in San Diego, CA

-Manage 300+ accounts utilizing Salesforce CRM -Provide campaign recommendations to accounts to upsell clients, improve account performance and increase ROI -Develop and coordinate overall client marketing strategy & brand management; leveraging business tools and cross functional relationships -Manage social media strategy for accounts and drive engagement -Consistently hit or exceed revenue goals -Achieve revenue and profit goals by delivering a superior customer experience through targeted branding/marketing strategies

-Developed a multi-million dollar client pipeline via lead flow, referrals and social media -Leveraged existing relationships to gain warm introductions to potential new clients -Coordinated the completion of a mortgage from potential client through closing -Demonstrated success in high-volume cold-calling and referral business -Recognized as a top producer in tenure

-Anticipated trends by forecasting daily, weekly and monthly sales -Monitored stock levels in store and worked with store management to ensure sufficient replenishment -Ensured shop was maintaining Michael Kors visual standards at all times -Coached, trained and motivated associates to drive business and increase retail sales -Executed successful new product launches and in-store events to drive sales and bring brand awareness to customers -Drove profitability and growth of shop from starting at -2.5% to plan to finishing +26% to plan -Recognized for delivering exceptional customer service with a perfect Secret Shopper report

-Responsible for effective implementation of all visual merchandising standards and operational direction -Helped create merchandise presentations and displays that have impact, are customer focused and maximize sales -Exceeded monthly sales goals consistently with outstanding customer service