Melanie Ellis: Department Manager in Salt Lake City, UT
Melanie Ellis
Department Manager
Salt Lake City | United States
Skills
No information
Interests
Art
Nature
Snow sports
Merchandising
Collaborating
Visual marketing
Summary
Activity
Projects
No information
Work experience
Harley Davidson
Department Manager | 05/2017 - Current
• Provide detailed and specific customer service to both new and existing customers
• Resolve questions and issues independently, and working internally with the appropriate departments
• Process returns, refunds, and credits for authorized transactions and exchanges
• Managing monetary transactions, end of day accounting reports, and legal documentation
• Collaborating with other employees and management to agree on promotional material
• Setting and meeting retail goals as a team based on previous numbers
• Responsibility of managing each department individually, and maintaining inventory
• System updates, and inventory adjustments based off of cycle counts
Skis on The Run Park City
Reservations Specialist | 11/2016 - 04/2017
• Answer all inbound calls and emails in regards to reservations
• Provide expert product support and knowledge to potential, new and returning customers
• Plan and manage schedules to ensure on-time delivery of customer orders
• Assign equipment based on customer statistics, experience, and needs
• Maintain a professional demeanor to resolve customer issues, needs, and concerns
• Process and filing end of day billing paperwork accurately using systems currently in place
• Creating Excel spreadsheets to contain customer data, preferences, etc.
• Communicating new procedures, expectations, and ideas to different departments and management
Jaybird Sport
Customer Experience Agent | 11/2015 - 10/2016
• Manage a high volume of calls and emails daily
• Communicate with the marketing team on retail store and online promotions
• Uphold a positive and energetic attitude while providing experienced and specific information
• Process multiple RMAs and return labels based on product warranties
• Using numerous systems and interfaces to communicate and implement customer needs
• Document product quality issues to the development team to support product improvement
• Work in partnership to improve brand image and recognition
Education history
Dixie State University
Bachelors of Integrated Studies | 2010 - 2015
Connections
Companies (0)
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