Associates degree in Communication Studies

Customer service lead

Customer Service & Support

ACE/ Customer Service Professional	September 2017-PRESENT
? Incharge of the representative customer service skills.
? Customer service lead, reassuring every customer experience is memorable and efficient.
? ACE- Attitude, Commitment, Enthusiasm, and Service.
? Certified Assistant Manager

? Assist 25-30 children with educational needs.
? Create a day-to-day schedule of recreational, educational, and social exercises for the children.
? Partake in group meetings with other staff to fully understand the needs of the children.
? Create interpersonal meetings with parents.

PW/PS /Program Supervisor

? Organizing workshops to improve customer service efficacy for employees.
? Successfully created a marketing plan that increased revenue and acquired new customers.
? Designed a new specialty menu, lunch menu, and organized informational portfolios for upper management.
? Received and managed inventory while supervising the restaurant.
? Trained employees to properly assist customers with outstanding customer service skills.

Customer Service Coordinator/ Ambassador

? Advertised the sponsorships throughout the distribution of donations.
? Supplied free food, hygiene products, and first aid items to the community of Los Angeles.
? Took note of all inventory and procedures when distributed to the public.
? Created self-appreciation meetings and activities to raise aspiration among team members.

Covid- 19 Food Distribution /Leader

? The ambassador has elite customer service skills to communicate with each customer efficiently.
? Would take 80-100 calls while managing the front of the restaurant to take out orders.
? Effective communicator to Buffalo trainees and new hosting crew.

Ambassador/ Customer Service Representative

? Receive, organize and display new inventory.
? Train employees on new product developments and further their knowledge to the company's expectations.
? Coordinate and plan company events for new make-up release dates.
? Such as: Speak to vendors, beautification and an apile of companies image for launch day.
? Determine the day to day expectation for sales with corporate.
? Managing and supporting subordinates.
? Number one sales representative for the month of July with the highest amount of gross sales.

Key Holder Manager

? Created a schedule for employees and trainees.
? Trained new employees about the company, and customer service.
? Received inventory and organized store.
? Was trained for payroll.
? An event planner for sponsorships and new merchandise.
? Created group meetings with team-building exercises.
? Exercises would create support for the sales team thus, reaching the sales quota of the month.

Lead Supervisor

Find out detailed information about Melissa Uscanga, Customer service lead 

Melissa Uscanga: Customer service lead

Melissa Uscanga

Little Caesars

Los Angeles Unified School District

Kalaveras Franchise

Grab And Go, Los Angeles Unified School District

Buffalo Wild Wings

Kiko Milano

Shoe Port

Long Beach City College