Melissa Uscanga: Customer service lead
Melissa Uscanga
Customer service lead
United States
Skills
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Interests
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Industries
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Summary
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Activity
Projects
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Work experience
Little Caesars
Customer service lead | 09/2017 - Current
ACE/ Customer Service Professional September 2017-PRESENT
? Incharge of the representative customer service skills.
? Customer service lead, reassuring every customer experience is memorable and efficient.
? ACE- Attitude, Commitment, Enthusiasm, and Service.
? Certified Assistant Manager
Los Angeles Unified School District
PW/PS /Program Supervisor | 10/2017 - 08/2022
? Assist 25-30 children with educational needs.
? Create a day-to-day schedule of recreational, educational, and social exercises for the children.
? Partake in group meetings with other staff to fully understand the needs of the children.
? Create interpersonal meetings with parents.
Kalaveras Franchise
Customer Service Coordinator/ Ambassador | 05/2021 - 09/2021
? Organizing workshops to improve customer service efficacy for employees.
? Successfully created a marketing plan that increased revenue and acquired new customers.
? Designed a new specialty menu, lunch menu, and organized informational portfolios for upper management.
? Received and managed inventory while supervising the restaurant.
? Trained employees to properly assist customers with outstanding customer service skills.
Grab And Go, Los Angeles Unified School District
Covid- 19 Food Distribution /Leader | 03/2020 - 04/2021
? Advertised the sponsorships throughout the distribution of donations.
? Supplied free food, hygiene products, and first aid items to the community of Los Angeles.
? Took note of all inventory and procedures when distributed to the public.
? Created self-appreciation meetings and activities to raise aspiration among team members.
Buffalo Wild Wings
Ambassador/ Customer Service Representative | 03/2017 - 12/2017
? The ambassador has elite customer service skills to communicate with each customer efficiently.
? Would take 80-100 calls while managing the front of the restaurant to take out orders.
? Effective communicator to Buffalo trainees and new hosting crew.
Kiko Milano
Key Holder Manager | 02/2016 - 09/2016
? Receive, organize and display new inventory.
? Train employees on new product developments and further their knowledge to the company's expectations.
? Coordinate and plan company events for new make-up release dates.
? Such as: Speak to vendors, beautification and an apile of companies image for launch day.
? Determine the day to day expectation for sales with corporate.
? Managing and supporting subordinates.
? Number one sales representative for the month of July with the highest amount of gross sales.
Shoe Port
Lead Supervisor | 05/2013 - 01/2015
? Created a schedule for employees and trainees.
? Trained new employees about the company, and customer service.
? Received inventory and organized store.
? Was trained for payroll.
? An event planner for sponsorships and new merchandise.
? Created group meetings with team-building exercises.
? Exercises would create support for the sales team thus, reaching the sales quota of the month.
Education history
Long Beach City College
Associates degree in Communication Studies | 2018 - 2019
Connections
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