MIc mic: in Mission Viejo, CA

? Worked with customers on a daily basis regarding their account ? Performed credit checks to evaluate creditworthiness ? Managed resale certificates ? Processed payments,wires and ach ? Resolved tax discrepancies and short pays on invoices ? Established new credit lines and updated existing credit lines ? Resolved short shipment order disputes ? Ran and updated weekly aging report ? Collects on all past due receivables ? Forecasting

? Worked with auto dealerships to export their car inventory in an effort to increase their internet sales ? Upselling, inbound, outbound calls, troubleshooting ? Managed accounts and first point of contact for all assigned dealerships ? Interacts with internal account managers and sales support as well as with external customers in reconciling accounts ? Collects outstanding receivables

? Maintained reports, billing, account mgmt., invoice reconciliation, discounts, work orders ? Processed returned checks ? Set up new accounts, VPN’S, employees, new business, residential ? Preparing, submitting delinquent accounts to third party collection agency ? Identify account risks, potential credit problems, disputes, and other customer issues ? Corrects errors, including misapplied payments, reversed late charges