Michael Devereux: in West Point, UT

• Communicate directly with customers in order to manage accounts, process orders, forms, applications and requests; SAP Operating System • Back To Basics - Team Lead; committee to discuss and create KPI’s, and base training agenda for interoffice shadow program; leading to increased efficiency and communication • Obtain and evaluate information in order to handle inquiries, resolve complaints efficiently and effectively, while upholding policy and maintaining credible relationships • Record details of interactions, transactions, inquiries, comments and complaints acting as liaison coordinating with internal departments

• Enhanced service and increase sales by maintaining store and increasing product knowledge • Assisted in launching the flagship store in the United States, contributing ideas for layout, marketing, and increasing customer base and loyalty • Oversaw daily operations with regards to customers service, sales, cash control and sales floor upkeep • Demonstrated excellence through knowledge in the field, service, and work ethic; receiving recognition for top sales on multiple occasions all leading to early promotion