Michael Pham: Technical Support Specialist in Mission Viejo, CA
Michael Pham
Technical Support Specialist
Mission Viejo | United States
Skills
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Interests
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Industries
Tech
Summary
Activity
Projects
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Work experience
Noesis Group, Inc
Technical Support Specialist | 05/2015 - Current
-IT Consultant for Avanir Pharmaceuticals with headquarters based in Aliso Viejo, CA with primary responsibilities including audio and video, documentation, desktop support, and help desk.
-System imaging using Acronis TrueImage for new hires, refreshes, and replacements.
-Assist users with IT issues using Help Desk Authority by Quest / ScriptLogic, Service Now Incident Management, and Citrix GoToAssist.
-Administrative tasks involving Active Directory, Apple MDM, BackupExec, Exchange, and PowerShell.
MSC Software
Technical Support Staff | 12/2010 - 05/2015
MSC Software Newport Beach, CA August 2012 – May 2015
Technical Support Staff
-Delivery of operational services support, as reported by the IT Help Desk.
-Coordination on network and server related problems including router and switch upgrades, cabling, console access, mounting, hardware replacement, and vendor maintenance.
-Assistance with IT projects not limited to Office 365 migration, Lync deployment, data center co-location and consolidation, electronic waste disposal, office closures and relocation, headquarter movement, security badge access management, enterprise cellular devices, and on-demand issues.
MSC Software Santa Ana, CA August 2011 – July 2012
IT Member Technical Staff
-Perform software maintenance, keeping all systems at appropriate patch levels and configuration.
-Ensure stability and smooth functionality of the backup environment using Symantec Netbackup.
-Maintain inventory of all systems, ensuring compliance with current refresh upgrade standards, and tracking the organization's global hardware footprint using asset management software.
MSC Software Santa Ana, CA December 2010 – July 2011
IT Intern
-Troubleshoot computer hardware, software, printers, and network systems.
-Install and perform repairs to hardware, software, and peripheral equipment, following design and installation specifications.
-Technical assistance to computer system users in person, via telephone, and e-mail.
Education history
California State Polytechnic University
BS | 2003 - 2009
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