Michelle Henning: National Sales Manager in Kempton Park, GT

* Create and implement National sales targets by brand and region * Track Sales targets daily * Lead Regional Managers to achieve sales targets * Provide External Operations teams with direction in order to achieve sales targets and brand strategies * Lead KAM's to achieve brand strategy and Customer strategy * Submit budgets for each Financial year * Track turnover and income budgets by month * Prepare monthly, quarterly and annual forecasts and budgets * Ensure sufficient stock of all products in all regions * Implement Brand strategies as agreed with Brand Principles * Hire, train and motivate KAM's and Regional Managers when required * Present quarterly performance reviews with Senior Customer managers * Draw up Contracts with new brands * Prepare Commercial information for new brands * Manage distribution partner * Ensure sound relationships throughout the business, Brand and Customer as well as with internal departments Professional experience (cont.)

* Manage Insight, B2B and 5One data * Monthly reports to Operations * Identify opportunities based on Sales out data vs. previous period, by store, by Brand * Compare Competitor growths or declines and guide Operations and KAM's accordingly * Weekly reports on B2B, check SOH by store, identify anomalies * Analyse Nielsen data and provide Operations with Competitor information * Develop strategies in conjunction with Operations to improve our Brands Market presence * Manage Brand information shared with Operations * Develop training manuals for Operations * Share key observations taken from data analysis with Brands * Promotional Activity analysis, share with KAM's and Brand for future potential Promotional activity * Identify distribution Gaps and provide Operations timelines and guidelines to close these

- Pick 'n Pay, Spar, OK Foods, Sr/Ch, Game, Clicks and Dis-Chem * Develop long term relationships with Customers * Implement growth strategies with Customers in line with Brand strategies * Prepare Account plans and manage forecasts * Complete Contact reports for all Key Account meetings * Ensure collaboration with Customers, identify their needs and requirements based on performance * Communicate Contact Reports to Management and Operations to ensure timeous and efficient execution of plans * Evaluate ROI on Advertising and Promotional Spend with Customers * Control and manage A & P spend values by Customer * Prepare and maintain promotional grids for Operations teams (Internal & External Sales & Merchandising teams) * Develop plans by Customer, by Brand to ensure compliance with Suppliers distribution expectations and agreed targets of numeric distribution * Steer Operations and ensure Brand plans are implemented * Tracking of Sales targets * Implement plans to ensure sales targets are achieved by Customer * Follow up with Distribution team when non-deliveries occur * Track DC orders and ensure bookings are made timeously Communicate any issues with deliveries to Operations and Customer Professional experience (cont.)

Note changes to Principles, Pfizer Nutrition terminated Pack 'n Stack relationship Nov 2011. Additional Principles in my portfolio: Miami Canners Feb 2012, Inco Labs, Prestige Cosmetics April 2012 and Monster August 2013 * Liaise with the Principle on Operational requirements for implementation * Communicate all necessary information to Operations * Load and maintain Promotional Grid activity * Ensure Operations is always in communication regarding issues experienced * Maintain and communicate IMS entries to Principle for action, comment or information * Maintain 80% score on Scorecard in all stores, provide guidance to Operations where this is not the case * Provide guidance and support to Operations * Maintain an excellent relationship with the Principle at all times * Distribute POS available * Compile Incentives where needed * Provide Monthly Sales Reviews to top Management * Remedy non-performance of regions in respect of sales where necessary

* Implement Promotional activity, timeously, in stores involved * Maintain 80% score on National Scorecard in all stores * Ensure Call Compliance on internal system, Scarecrow, is 100% * Ensure Quality of Scarecrow feedback is of high standard * Compile and submit any urgent information from Scarecrow to the relevant Principle * Maintain Shelf health according to Principles requirements * Maintain 100% stock availability on all Principles * Request for POS need to be co-ordinated to ensure timeous delivery for Promotions * Ensure Staff participate in Incentive drives * Ensure Staff negotiate additional displays for all Principles * Maintain excellent relationships with Key Customers, review performance twice per annum * Manage returns according to % set by Principle * Resource management and deployment * Manage all Staff in area of responsibility * Reduce employee turnover * Manage, Coach and train all current and new staff members * Maintain an average of under 10 days leave days due for all Staff * Ensure quality of Staff employed are of a high standard * Submit Payroll on time and 100% accurate Professional experience (cont.)

* Recruitment, selection and training of suitable staff for collection of data * Manage a team of approximately 50 independent contractors (field marketers) * Train staff on collection of data on paper and/or Handheld device (Imate) * Manage field staff * Co ordinate collection and return of data from field * Technical support for fellow field managers in other regions for in-house operating system used for data collection on Imate * Liaise with Account Managers regarding Client needs and parameters * Brief field staff on current projects * Monitor and control quality of data received * Conduct random checks of data in retail stores * Speak to Store Managers of Stores visited in my area; answer any questions or queries they have with regards to our objectives in their stores. * Work with the merchandisers in store with regards to pricing objectives and out of stocks * Accompany the client , Regional Manager, Field Manager , CEO, etc(Unilever, Sea Harvest, Parmalat, etc) on store visits and address any issues that may arise in store * Geographic areas of responsibility: Central Johannesburg Gauteng South, North and East Vaal Triangle and parts of North West Province Professional experience (cont.)

* Assign suitable staff for approximately 800 Sites for Mystery Shopping * Ensure that all assigned staff receive their paperwork * Tick completed Mystery Shops in * Ensure that all sites are completed on time * Handle any queries Liaise with RIS Client on Chevron queries and any matters that require attention

* Teaching Grade Nine learners English as per Curriculum * Teaching Grade Eight learners Life Orientation as per Curriculum * Basic administration such as Role Call per Lesson, monitoring attendance of Pupils in my Register Class * Marking of all work submitted by Learners during the year as well as Examinations written * Assisting learners that are experiencing any problems with regards to the relevant Curriculum * Planning and execution of Lesson plans per term

* Co ordinate teams involved in project approx 40 people * Do daily update on sites that have been called on and which need to be called on or returned to * Consolidate total number of products returned to warehouse * Liaise with Account Manager on new requests or issues

* Basic administration * Work rosters for permanent and part time receptionists * Salaries for permanent and part time receptionists * Scheduling Spinning classes on a weekly basis * Responsible for opening the club on weekdays * Performing Manager on Duty tasks on weekends

Assisting members with general Training programs and correct technique Health and Fitness Assessments for members

* Creating and printing of invoices on Pastel Accounting Program * Keeping record of Petty Cash use * Basic Bookkeeping * Assisting in paying of wages and administration of Time Sheets * Dealing with customers in the Reception area * Answering phone calls * Filing of invoices and receiving payment for work from Customers Professional experience (cont.)