Michelle LaMadrid: in Costa Mesa, CA

Provides customer care via email with customer-first mindset by presenting relevant brand and product information and reporting glitches/errors on website. Manages sample accounts for all company departments including production, marketing, merchandising, and sales team for and not limited to reviews, vendor meetings, presentations, PR, and influencer packages. Oversees elevated program for instructors though in store and online channels by reviewing applications and contacting new and current members to grow the program and increase sales/marketing.

Administrative duties, which included but were not limited to research, data entry, updating Excel documents and line guides, and preparing written materials such as reports, memos, e-mails, etc. Assisted with inventory management (inbound and outbound), stock-takes, and picking and packing orders.

Directed product knowledge team to educate associates on current as well as new designs and technology to increase customer conversation and sales. Participated in store volunteer opportunities such as community races.

Worked with designer to keep up with sales demands by cutting and sewing knit fabrics for active wear. Organized work consisting of fabrics, prepared fabric pieces, kept swatch book up to date and managed inventory