Monica Amami: Customer Service Representative in Basking Ridge, NJ

As a result of a lay off in 2009 and personal detours in my life, I am priviledged to be working at a company that values customer service solutions for all heating and air conditioning needs. This family run company has embraced me with knowledge and appreciation of a business that I am novice to and has enabled me to meet my financial responsibilities. - Arranged immediate service calls, coordinated accounts receivables, and provided basic troubleshooting issues for heating, air conditioning, plumbing, electrical and generator clients

- Provides transportation and occupational support for a young woman experiencing physical and cognitive challenges due to a rare, neurological, degenerative disease called the Niemann-Pick Disease

Counseled women and children who have experienced domestic violence in private and group sessions in confidence. - Engages in confidential, interpersonal client cases involving domestic violence while preparing positive plan of action for each unique case with a team of counselors - Completed certification of 40 hours of domestic violence training

- Achieved recognition as a hard-working employee with a 20% salary increase as the solo design member during the most important design season - Supervised +7 Asian factories, including 18 employees instructing the design specification packages of 200+ prototypes in leathers, knits, and wovens; ensuring the proper quality, construction, and trends of samples - Produced and organized tracking reports referred to by design, sales, and production departments for efficient execution from design to delivery of goods reducing approximately 30% of work related errors - Sourced, negotiated prices, and issued purchase orders of fabrics and trims from local and international suppliers as well as leather and suede tanneries saving approximately 20% of overall material expenses - Negotiated final product costs resulting in substantial savings - Attended fit sessions & sample sewing rooms suggesting alternative construction for proper fit and changes to designs to align with market trends - Res

- Provided international vendors with specification packages containing all product development details; for apparel, handbags, home decor - Meticulously tracked pre-production and production stages including sample submissions meeting delivery deadlines, ensuring packaging requirements are met, and avoiding cancelled orders - Produced innovative prints of woven and knit designs, and accessories closely with buyers and designers

- Collaborated with designers and production teams for providing international vendors with instructions and specification packages containing all product development details

- Reviewed and managed garment spec samples, textile prints, lab dip colors, embroidery and screen prints, trims, and quality assurance testing requirements for approval - Continuously tracked pre-production and production stages including sample submissions meeting delivery deadlines, ensuring packaging requirements are met, and avoiding cancelled orders - Organized fabric library, sample library, and specification packages of all styles of past and present seasons - Met product quality requirements of Wal-Mart, Kmart, and other large branded accounts in a timely manner