Nick Baireuther: in Brentwood, CA

First point of contact for customers contacting the company. Responsible for handling all consumer customer needs - complaints, quality issues, suggestions and compliments. Created a customer feedback program with Marketing Team to ensure direct customers are satisfied with their products. Organized sample needs and logistics for trade shows based on Sales and Marketing requests. Liaison between buyers at each distributor and our Sales and Operations team. Responsible for order entry of all Distributor, Club, Ecommerce and Wholesale orders. Coordinates production and shipping schedule with logistics team to ensure all orders are fulfilled and ready to ship within their allotted timeframe ensuring high fill rate. Communicates any shorts, PO date changes or ability expedite orders to distributor buyers. EDI lead for setting up new accounts within SPS Commerce. Leading integration of EDI into Quickbooks. Documentation Specialist - Created SSOP and SOPs in preparation of SQF certification. Entered all LOT Numbers into quickbooks for traceability and quality tracking needs. Created archive for all completed purchase orders that is used during audits.