Omar Gomez: Administrative - Campus Safety in Buena Park, CA

Fullerton, CA - Tracked incident reporting, vehicle usage, request for access, and project authorization requests. - Interfaced independently and professionally with outside professionals and other vendors, community leaders and local government officials, senior staff, faculty, students, volunteers, and executives. - Demonstrated ability to work under pressure and with little to no supervision or direction. - Received calls, answered questions, monitored requests, maintained logs, and dispatched work order requests generated through the security emails and phone calls and answer questions.

Demonstrated ability to efficiently multi-task while simultaneously providing quality customer service to potential customers nationwide. - Ability to deescalate issues by providing solutions while maintaining professionalism, courtesy, empathy and sense of urgency.

- Met Time Warner Cable (TWC) sales goals and quotas. - Demonstrated ability to work independently and promote TWC products and services to customers. - Demonstrated accountability while on the field. - Ability to identify customer needs and wants in conversation and matched with TWC products.

- Meet company financial goals; products, accessories, warranties, deliveries, margin, and credit cards. - Established and maintained customer relationships. - Recognized and awarded best customer service representative for the year 2013.

- Ordered parts for all Source Refrigeration branches in the South West region, North West region, Central region and South Central region. - Provided technicians with proper parts for each specific job and tech support - Interacted with vendors, suppliers, and manufactures throughout the US, and UK on a daily basis. - Reviewed, processed and tracked purchase orders.