Phillip Marquez: HelpDesk Lead Technician in Santa Ana, CA
Phillip Marquez
HelpDesk Lead Technician
Santa Ana | United States
Skills
No information
Interests
No information
Industries
Moto & Powersports
Outdoor
Snow
Summary
Activity
Projects
No information
Work experience
Oakley
HelpDesk Lead Technician | 01/2009 - Current
- Troubleshoot, configure and minor repair of personal computers (Desktop & Laptop stations)
- Software installation, troubleshooting and user support.
- Support, Manage and return Dell Warranties Parts Direct product line
- Provide technical assistance for repair of printers, copiers and fax machines
- Provide on-call customer support to all Oakley Worldwide, Luxottica, N3L & Retail stores.
- Serve as Level 1 lead for L1 team@ Helpdesk.
Freedom Communications, Inc. (@ OC Register)
Asset Management Administrator & Domain Name Specialist | 08/2007 - 12/2008
- Troubleshoot, configure and minor repair of Blackberry / Cellular phones
- Purchase & track hardware ownership and software licensing for all systems (via P.O. System)
- Support, Manage and return all Dell Warranties Parts Direct product line
- Provide minor Maintenance and minor repair for printers, copiers and fax machines
- Provide on-call customer support to all users
- Manage, maintain and acquire ownership of 2,500+ domain names
Freedom Communications, Inc. (@ OC Register)
Specialist Help Desk II | 11/2004 - 07/2007
- Troubleshoot, configure and minor repair of Desktop & Laptop workstations
- Provide Level 1 & 2 Helpdesk Call Center Support (via remote and telephony)
- Traffic assistance to users for all technical support issues
- Provide training to all new employees of the Helpdesk Support team
The GDR Group, Inc. (@ Broadcom Corporation)
Helpdesk Support Technician, | 08/2002 - 07/2003
- Provide Level 1 Helpdesk Call Center Support (via remote and telephony) for all Domestic and International Callers
- Traffic assistance to users for all technical support issues (Domestic & International)
- Troubleshoot, configure and minor repair of Desktop & Laptop workstations
- Provide minor Maintenance and minor repair for printers, copiers and fax machines
RiechesBaird, Inc.
IS/PC Technician | 01/2001 - 08/2001
Maintain, analyze, troubleshoot and repair personal computers
- Purchase, track hardware ownership and software licensing for all systems
- Support and maintain user account information including security rights and systems groups
- Maintain and repair printers, copiers and fax machines
- Support and manage help desk
- Manage and maintain U.S. postage meter (PFE Ascom MMS System)
- Manage and maintain Federal Express Powership account and service
Responsibilities: Direct and coordinate local area computer network activities; plan and develop policies and procedures for carrying out computer operations; establish and maintain network users, user environment, directories and security; provide
guidance and training to network users on their access to resources on the network and the operation of various software programs; maintain current information on changes in user and system software and hardware requirements; Monitor and
administer the network and keep system information up-to-date in network log; update the operating system as required; load and update software applications for system users; manage memory usage of the network, network printing, and
technical resources; maintain a back-up of all files, security and rights; Maintain software and licensing compliance; Assist with language translation from English to Spanish for ads and general questions.
RiechesBaird Advertising (relocated to site above)
Accounting Assistant, | 03/1998 - 01/2001
- Issue checks payable to media, print, broadcast, & misc. vendors
- Coordinate accounts receivables and payables
- Create billing invoices, credits and statements
- Assist Account Executives/Coordinators with Client Billing
- Bank Account Reconciliation
- Customer Service to Vendors and Clients
- Language translation services
Education history
Los Amigos High School
General Education Degree | 1986 - 1990
Connections
Companies (0)
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