Richard Willson: Marketing Assistant in San Diego, CA

-Data entry -Provided assistance to managerial staff company wide. -Handle customer inquiries, complaints, billing and payment requests. Calm angry callers, repair trust, locate resources for problem resolution. -Interface daily with internal partners in accounting, sales operations and warehouse manager. -Update web content -Manage Social Media sites -Assist in city events

-Responsible in taking guest food beverage orders, communicated in a friendly manner with in-room dinning servers. -Processed forms of payments for goods and services to include room charges, credit card and cash. -Offered menu suggestions. -Inputted order information into point sale system. Customer service representative (e-commerce)