Rick Floyd: in San Juan Capistrano, CA

www.olloclip.com • Problem solve customer questions from inbound phone calls and emails. • Create and write email campaigns for buyer journeys with the brand utilizing Listrak. • Asist affiliate vendors with sales questions and interacting with product training. • Take product orders over the phone and answer any product related questions. • Analyze online store data to identify areas for improved interaction and sales. • Updated store website as needed with new products and images.

Managed and coordinated promotional events such as tradeshows, live seminars, social events. Interacted with real estate agents to promote loan services and marketing co-branding. Worked with the marketing department to identify sales materials needed in the field and events. • Develop business relationships at tradeshows, seminars and social events. • Research new technology to advance efficiency and customer engagement. • Implement CRM for branch-wide sales associates. • Implemented text blasting with sales funnels for event registrations that increased attendance 30-50%. • Assisted in the design of three (3) $20k company trade show exhibits with collateral materials. • Increased engagement with Video Marketing used in Social Media, Email Marketing and Online Distribution. • Managed the social media channels for Facebook and Instagram. • Created seminar and sales presentations using PowerPoint. • Responsible for monthly budget reviews and vendor relationships.

Damion Hickman Design - 8-2010 to 3-2013 • Active Sports, Service companies, Food and Beverage, Home Electronics. • UI/UX design for a variety of B2C/B2B product E-commerce websites. • Design and manage for a variety of print and tradeshow projects. • Developed a clickable video shopping experience implemented for a winery client. • Art Directed and managed video advertisement for CHOC Children's Hospital. • Design for yearly bicycle catalogs and magazine advertisements using InDesign. • Design and production for wine labels. • Creative design for women's beauty products branding, containers, packaging, websites. SOFTWARE Illustrator CC Photoshop CC InDesign CC AutoCAD Social Media Video Editing Microsoft Office Salesforce CRM Base Camp WordPress WebFlow Shopify