Roberta Sandoval: in Santa Ana, CA

Santa Fe Springs, Ca. (Laid off due to Reduction in Workforce in response to the Covid-19 Pandemic) 10/19 to 04/20 Process EDI orders for major retail chains i.e. Wal-Mart, Big 5 Sporting Goods, Overstock.com, Academy.com, Target, Wal-Mart Canada. Packed shipments, prepared routing instructions, invoicing, and raw data reading. Create weekly reports in excel of profits/losses, labor costs, fixed costs, shipping projections, etc. Constant communication with buyers and sales reps regarding orders, production/pre-production, packaging, etc. Ship goods domestically and internationally (including preparing Commercial Invoice and Certificate of Origin paperwork). Handled customer service for new and re-orders. Entered orders in GP system. Assisted sales reps with purchase orders and returns. In charge of approving RMA's. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Scheduled Customer Service Team for coverage of phones and attending to all customers from East Coast to West Coast. Approved vacation time and sick/PTO time off. Filled in for Reps if they were out. Sent Open Order and Hold reports to Retail Support team to follow up on timely shipments, accuracy of orders, and excellent customer service!

Ensure packing, shipments, routing instructions, invoicing, scanning, etc. complete for warehouse. Process new orders for PCB boards in aerospace and defense company. Ensure all final data package/blue prints for CAM and production was complete. Insure all ITAR, EAR and AS9100 regulations followed and orders tagged with either requirements. Created daily/weekly reports in excel of labor costs, fixed costs, shipping projections, etc. Constant communication with buyers and sales reps regarding orders, production and shipments.

Customer Service for sales reps in the East Coast, Mid West, Florida, and Puerto Rico. Sales rep for Latin American territory to include Mexico, Central and South America. Assisted sales reps with purchase orders and returns using AS400 system. Direct contact with buyers regarding status on orders. Process orders for International accounts and ensure goods are shipped on time. Worked with customers and/or sales reps for returns on defective product. Back up for allocations. Called customers for approval on COD/CRD orders ready to ship, etc. Back up receptionist on selected days. Handled all internet orders for territory assigned up to and including answering calls for 800 customer service number and pulling goods from the warehouse for rush orders.