Ruben Sanchez: in Tustin, CA

Reported to the National Direct Fulfillment Manager; monitored the day-to-day activities of an external facility third-party warehouse and logistics provider in the average shipment of 40,000 items daily. Initially hired as mailroom support, then given additional responsibilities in operations and facilities maintenance and management. Subsequently promoted to manage a team of eight fulfillment employees. Retained employment with Verizon during outsourcing due to technical and leadership skills.

third-party vendors and freight carriers to investigate and resolve problems. Met and exceeded required levels of customer satisfaction. • Reduced customer complaints and resolution time with an expedited process requiring fewer approval levels on shortages for low-cost items. Order Fulfillment Lead May 1997 - Feb 2000 • As a supervisor, led a reliable and cost-effective team, ensuring high levels of accuracy and productivity while shipment volume increased monthly as our geographic area grew. • Monitored order progression from initial request, internal fulfillment, shipping, and final delivery ensuring textbook execution throughout all phases. • Constantly monitored performance, timeliness and accuracy of shipments using both internal observations and customer feedback against defined benchmarks. Recorded, investigated and resolved anomalies.

As an independent contributor, coordinated all facilities repair, maintenance and security work for an off-site Verizon location with over 200 employees. Reported on building activity to Facilities manager.