Ryan Mallory: Sales Coordinator in Escondido, CA

• Coordinated and executed on revenue driving planning and task management for the US Direct (Team & Institution) and Soccer Specialty sales teams • Collaborated cross functionally with other departments within the organization (marketing, finance, operations, consumer service) to deliver go-to-market support and assets for the US Direct sales team • Acted as an internal advocate for sales team needs • Activated sponsorship/marketing events including tradeshows • Supported sales reps in meeting their revenue goals • Responsibilities/Functions: Order Processing, Logistics Support, Marketing Asset Briefing, Digital Sales Platform Management, Inventory Tracking and Reporting • Qualifications: Microsoft Office, CRM software, Sales Force/Demandware, Order/Inventory Management Systems (SysPro), PowerBI

• Delivered best in class service to consumers and accounts regarding questions, sales, warranties, returns and refunds • Assisted customers via phone and e-mail by providing information in regards to product features and benefits, determining customer requirements and expectations and recommending specific products and solutions • Handled and resolved customer inquiries and took follow-up actions to assist beyond customers’ expectations • Created and distributed company wide reports with product feedback and consumer satisfaction statistics • Communicated and coordinated across departments to provide the best consumer and customer experience possible • Contributed to a $10,000 monthly department revenue goal

Athlete Services Intern Wasserman Media Group – Action Sports and Olympics, Carlsbad, CA •Managed and created 50+ athlete bios for the purpose of athlete marketing •Developed and tracked expense/finance reports for clients •Assisted Athlete Services Director with administrative duties (travel, event schedules, presentations) •Collaborated and networked with athletes, managers and agents to gain insight into the industry