Sam Vickery: Outdoor Pursuits Bike/Ski Shop Manager in Durango, CO

• Contrbute to the Fort Lewis College strategic plan through student employee skill development initiatives • Assist in evaluation initiatives using qualitative and quantitive data collection and review • Utilize Microsoft Office Suite for internal and external communications • Hire, train and evaluate 8 employees • Work within a fixed budget to manage a professional level shop • Create and implement strategies for program improvement

• Maintain and organize rental fleet of 37 bikes and 80+ pairs of skis and snowboards • Instruct public clinics regarding bicycle and ski/snowboard repair • Provide exceptional value to the Fort Lewis student population by offering affordable and convenient knowledge and service

• Worked directly with general manager regarding service shop operations • Organized and coordinated daily repair schedule with service staff • Repaired customer bikes • Provided exceptional customer satisfaction in both sales and service in a highly competitive Durango bike shop market by building lasting relationships with customers

• Built 5-10 bikes per day • Performed basic repairs on customer bikes • Maintained organization of a small warehouse • Developed basic customer relation and sales skills