Smitha Lakshmi Harikumar: Senior Program Manager for IT in BANGALORE, KA

(Service & Product Delivery, Operations, Projects, Test Automation & Platform Services) Key Result Areas: • Directing multiple verticals inclusive of Program Management, Product Management, Project Management, Global Service Delivery, Business Analysis, Functional, Automation, Performance Testing & People Management • Managing Projects, Service Delivery & Service Operations for Daimler Manufacturing finance system which includes ABAP, Basis, PI/PO, FIORI, SolMan and Functional • Establishing in-house shared PI services for multiple Daimler entities across Germany, USA and Japan • Transition of various applications end to end from Germany thereby bringing in full ownership and establishing direct links with business units • Supervising cost budgeting, revenue & target achievement strategies & service operations including KPIs, SLA management • Rendering effective SAP Application support; coordinating with users for system study, requirements gathering, analysis & testing; supervising smooth application implementation • Managing entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which include both end-to-end implementation and production support • Conducting detailed analysis and recommendations for all aspects of new product development and take to market strategies • Performing onsite & offsite tasks within a project, including the design, specification & integration of products/ services • Spearheading resource planning, technical direction, scope, effort estimation, tracking, risk & change management & monitoring on-site activities and final execution of projects within the time & cost parameters • Interfacing with clients for gathering business requirements, conducting landscape analysis and finalizing configuration, custom developments, functional specifications; contributing to the design, development, testing, troubleshooting & debugging solutions • Managing end-to-end product development entailing review of end-to-end business process flow, mapping of business requirements (As-Is & To-Be Analysis), identifying gaps, converting business requirements into functional design documents, data migration, master data management & solution delivery basis best practices • Conducting meetings with Development, QA & Support teams (17 Internals & 23 External partner resources) to ensure complete requirements gathering, building innovative products, solutions for business based on requirements and generating new ideas & prototypes • Performing Unit Testing & System Integration Testing; testing various scenarios in development environments and tracking them till production; performing root cause analysis & resolution of defects • Accountable for all SAP Applications in area of responsibility related to business critical applications; providing post-implementation, application maintenance and enhancement support to the client; ensuring all solutions are scalable, extensible & available from architecture stand point • Budgeting, building project proposals and Proof of Concepts (Highlight - AI/ML PR creation app) • Hiring, mentoring & training teams to ensure efficiency in process operations; motivating high performance amongst the Team by operating and introducing appraisals schemes, promotion committees and annual rewards & recognition Highlights: • Successful execution of 40 Million Euro Release Upgrade in 2015 for one of the world's most complex SAP landscape with 120 SAP Systems, multiple medium & big sized projects • Developed MBRDI team as end-to end-owner for multiple IT products 1. Developed End to End/Product Framework for the department 2. Prototype pricing product transformation from Non-SAP to SAP 3. IT Transition of various procurement products/applications from Germany to India 4. In house development of various apps including infrastructure, UI/UX accountability in DevOps mode • Delivered excellence across multiple IT Departments in Daimler AG to reduce operational costs by 10%

Bengaluru Clients: Sumitomo 3M, Wal-Mart Real Estate Implementation, Merck Pharma, Astra Zeneca Key Result Areas: • Project lead with end to end accountability for project delivery managing in time delivery and stabilization phase for various clients including ABAP, Basis, PI/PO and functional teams • Responsible for KPIs and SLA management in Operations • Rendering effective SAP Application support; coordinating with users for system study, requirements gathering, analysis & testing; supervising smooth application implementation • Managing entire project operations with a view to achieve business objectives and ensure optimum utilization of available resources, which include both end-to-end implementation and production support • Spearheading resource planning, technical direction, scope, effort estimation, tracking, quality, risk & change management & monitoring off-site activities and final execution of projects within the time & cost parameters • Interfacing with onsite co-ordinators for gathering business requirements, custom developments, functional & technical specifications; contributing to the design, development, testing, troubleshooting & debugging solutions

Clients: Nestle, Misys Key Result Areas: • ABAP & ALE -Idocs Developer with Nestle Client working on development, support & monitoring projects • AS 400 Developer with Misys Client