Stanley Hicks: in Westminster, CA
Stanley Hicks
Westminster | United States
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Work experience
WALMART
Customer Service Manager | 11/2018 - 05/2020
• Carry out investigation on challenges faced by customers and give appropriate solutions to the challenges
• Handle communications with customers through mediums like email, letter, phones, suggestion box notes, and a one-on-one interview
• Conduct recruitment and training for new workers, as well as sanction or terminate the service of erring customer service representatives
• Offer resolutions to complaints and issues concerning customer orders
• Collect information on agents and other staff performance from customers to make judgment on their performance
• Get up-to-date information about all products
• Offer refund to customers when the need arises
• Compile and print customer complaints and suggestions and present them to the appropriate authorities
• Investigate and identify the part of the Walmart that needs improvement
• Coordinate with the management on the initiatives that help improve customer service
• Take advantage of social media as a medium of responding to customer complaint Monitor the statistics on supports
• Handle customer concern over the price of a product and the ads
• Offer counsel to customers on their chances of getting a refund for product return Work with other departments in ensuring that all customer related issues are attended to
PARKER HANNIFIN
Shipping Clerk | 03/2020 - 04/2020
• required to timely report all hours worked utilizing the company's Time and Attendance system.
• Complies with all safety policies and procedures, including the use of Personal Protective Equipment as required, understanding that safety is a priority.
• Understands and complies with all company policies and procedures related to the Warehouse position.
• Efficient packaging and palletizing of outbound shipments
• Assist in preparation of shipping documents as well as carrier scheduling of outbound shipments following documented processes
• Unloads incoming product and verifies accuracy of inbound product, matching packing slips to Purchase Orders and pull Sales Orders to prepare for shipping.
• Accurately processes stock, ensuring it is placed in the proper areas
WALGREENS
Assistant Manager | 10/2012 - 02/2020
• Develop Pictures and Customer service
• Help Unload freight and stock to shelves
Toys R Us
Department Manager | 10/2013 - 01/2015
• Great Guest Service
• Driving profitable sales and maintain a clean store
• Developing a strong team that can also drive Great guest service
• Training and coaching team members
• Opening and closing the stores to be prepared for daily operations and next day operations
• Also driving great guest service to prevent loss of product
• Setting and maintain planograms
TARGET
Senior Team Lead | 06/2010 - 09/2012
• Responsible for entire store operating and expense control
• Main responsibilities include but not limited to recruiting, hiring, training, and developing a diverse team to deliver Target Brand expectations and to drive sales profitably
• Key Carrying Supervisor
BEST BUY
Product Process Manager | 06/2000 - 03/2010
• Responsible for entire store operating and shrink control, including P&L management.
• Main responsibilities include but not limited to recruiting, hiring, training, motivating, and maintaining a sale driven customer centric team of over one hundred employees
• Maintain a clean and inviting store which had to meet extremely strict merchandising standards
• As the Manager for the number one consumer electronics retailer in the world expectations were extremely high, all of which were lived up to and exceeded
• Proven by being one of the top ten stores in the entire company for over a year
• Responsible for the security of all personnel and merchandise per store policy
• Setting merchandise in store to specifications of planogram
Education history
ITT Technical Institute
Bachelor of Engineering | 1999 - 2001
ITT Technical Institute Henderson
Associate degree | 1999 - 2001
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