Susanna Luong: Account Manager in City of Orange, California
Susanna Luong
Account Manager
City of Orange | United States
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Summary
Activity
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Work experience
American Garment
Account Manager | 01/2020 - 11/2023
Managed a portfolio of major accounts. Communicated with vendors and buyers daily. Collaborated with Product Development and Design to streamline ideas from buyers. Prepared quotes on deliveries and costs. Oversaw PO's and Vendor Manuals, ensuring shipments were shipped within delivery window and were vendor compliant. Monitored and disputed chargebacks.
American Garment
Pre-Production Manager / Customer Care Manager | 02/2017 - 12/2019
Oversaw all aspects in Pre-Production in tandem with Customer Care.
Coordinated the planning and execution of cut, sew fabric and material work orders. Lead weekly meetings amongst three departments: Pre-Production, Customer Care and Shipping. Negotiated material and labor costs. Coordinated Garment testing.
American Garment
Manager of Customer Care | 09/2015 - 02/2017
American Garment
Assistant Designer / Customer Care Representative | 02/2013 - 08/2015
Bluprint Clothing Corp
Pre-Production / Product Developer | 08/2008 - 09/2012
Education history
California State University, Long Beach
Bachelor of Arts in Clothing and Textile and Merchandising | 2002 - 2008
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