Tam Vo: in Azusa, CA

Specialized in order processing and distribution of wholesale products from vendor warehouse to major grocery chains while providing the best services in assuring customer satisfaction to both broker and clients. Key Accomplishments: • Successfully processed and completed hundreds of truckloads of orders worth over $50,000 each that arrived on time to grocery warehouse chains while providing excellent customer service to many happy clients. • Made great relationship and building bonds while working directly with common name brand vendors like P&G, Kim- berly-Clark, and Post Cereal while providing assistance with processing new orders, maintaining current ones and re- solving any special issues that may have occurred with both old and new orders. • Contributed in the recovery of lost assets of worth over 10 million owed to vendors, processed payouts and resolved issues pertaining to missing payments to vendors, collecting payments from default accounts, and all a while helping to maintain relationship between company and loyal clients.

Assist the landowner Wayne Fishback on business, legal, technology, and personal matters. Attend meetings on his be- half with business representatives and public officials and provide analysis and updates on current projects. Organize court documents and special case files and handle related technical problems. Modernize the estate's technology and the use of it, introducing network security and improved Internet connectivity. Perform administrative tasks such as typ- ing memorandums, booking business meetings and personal appointments, and making travel arrangements. Upgraded estate and business document management with scanning capability. Key Accomplishments: • Introduced online banking, so daily balances can be monitored and the personal accountant no longer for simple transactions like cable and phone bills. • Updated personal and business passwords and established protocols to keep former employees from accessing systems. • Introduced modern business administration practices to make the owner's professional and personal life easier and more efficient.

Handled all incoming customer service calls for printing company that specialized in labels and packaging. Researched order status, gave instructions on returns and credits, and resolved common customer problems. Accepted new and repeat customer purchase orders, pitched company products to prospective customers, and ensured the satisfaction of current ones. Managed orders with company software that integrated MS Excel and Word with other applications. Key Accomplishments: • Answering all incoming calls gave the ability to spot service issues early and help develop a solution for all team members. • Fine-tuned a capability to multi-task under pressure to get the work done on time.

Sold merchant services for payment processing "door-to-door" to small businesses in Los Angeles, CA and Maricopa, AZ counties. Provided individualized service to 24/7. Advised and educated accounts on reviewing their billing, fees, and charges. Set-up terminals and assisted with maintenance and troubleshooting on an on-going basis. Key Accomplishments: • Successful in selling terminals to customers of competitors, replacing entrenched relationships.