Terri Gilles: President of Development in Los Angeles, California
Summary
Activity
Projects
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Work experience
Embarc
President of Development | 03/2020 - Current
As President of Development at Embarc, I drive strategic growth for a dynamic retail and events concessionaire, leading the successful launch of industry leading retail stores showcasing a distinctive fusion of creativity and operational expertise.
* Orchestrated the development and oversight of Embarc's retail footprint and corporate infrastructure, managing an annual capex and operating budget exceeding $25M, ensuring financial health and sustainability.
* Manage all aspects of construction, developments and entitlements in a highly regulated industry, collaborating with City Officials and Communities to secure conditional use permits, entitlements, and operating licenses.
* Spearheaded the opening of pioneering retail stores in a highly regulated industry, consistently delivering projects on time and under budget, showcasing unparalleled efficiency.
* Established a comprehensive corporate structure, including company wide SOPs and HR policies, laying the foundation for operational excellence in a novel California retail concept.
* Successfully managed all facets of company operations, spanning Real Estate, Operations, Human Resources, Finance, and Marketing, demonstrating versatility in leadership.
Sweet Flower
Chief Operating Officer | 01/2019 - 01/2020
As COO of Sweet Flower, I led comprehensive retail operations, including the successful build-out of their retail footprint, while adeptly managing a $10M annual operational and capital improvement budget, demonstrating a track record of driving innovation, ensuring compliance, and optimizing performance.
* Directed high-end retail build-outs for six locations, overseeing design, construction, and branding, resulting in aesthetically pleasing and strategically positioned storefronts throughout the Los Angeles region.
* Managed a $10M annual operational and capital improvement budget, optimizing resource allocation and driving financial efficiency.
* Implemented robust compliance, security, HR, and IT strategies, ensuring comprehensive operational oversight for the brand.
* Spearheaded the development and implementation of performance and compensation plans, fostering a performance-driven culture.
Snap
Global Head of Workplace Services | 11/2016 - 01/2019
As the Global Head of Workplace, I led the strategic development and operations of the Global Workplace Services Department, overseeing 1M square feet in 25 cities worldwide for over 3000 employees.
* Established and managed a Project Management and Design department, delivering 50+ new office builds globally in 15 months with a capex spend exceeding $120M.
* Successfully executed a new Headquarters campus strategy, relocating 2000+ employees within 15 months, demonstrating strategic agility.
* Led a successful RFP for global outsourced FM services, achieving an annual budgetary savings of $5M on a $15M annual operating budget.
* Established a department-wide OKR framework, ensuring trackable quarterly and annual deliverables, fostering accountability and performance.
Regional Facilities Manager Southwest Americas | 09/2010 - 11/2016
Led a team of 65+ operational staff, event staff, receptionists, and building engineers, delivering best-in-class facility and workplace programs for over 4000 employees regionally.
* Managed and forecasted an operational budget exceeding $6M annually, optimizing resource allocation and financial efficiency.
* Partnered with complex business units to develop strategic campus master plans, aligning facilities with organizational objectives.
* Developed and launched a comprehensive $2M regional transportation management plan, reducing single-occupant vehicles to less than 60%.
* Led the design and development of a comprehensive Emergency Management Plan, implemented company wide in over 70 locations across 50 countries.
Wasserman
Global Real Estate AND Facilities Manager | 06/2006 - 09/2010
Developed and meticulously managed annual operational and capex budgets, exceeding $15M, optimizing financial resources for maximum impact.
* Directed all company capex projects, including budgets, design, and build-out, ensuring seamless execution and strategic alignment.
* Formulated a comprehensive 10-year Real Estate Master Plan, providing a strategic roadmap for the company's global real estate portfolio.
* Oversaw operations and renovations of the LA Avengers training facility, ensuring a state-of-the-art environment for athletes and staff.
* Seamlessly integrated multiple global acquisitions into existing and new portfolio locations, fostering operational cohesion and efficiency.
Alan Friedman Designs
Operations Manager | 06/2004 - 06/2006
* Managed the successful $2M build-out of a high-end retail jewelry store, ensuring a luxurious and customer-friendly shopping environment.
* Instituted streamlined company procedures and job descriptions for retail and office staff, enhancing operational efficiency and clarity.
* Collaborated with local and international manufacturers on fine jewelry production, ranging in price from $500 to $1M, ensuring high-quality standards.
* Maintained and nurtured over 40 wholesale accounts nationally, contributing to sustained revenue growth and market presence.
* Coordinated high-profile public relations efforts, including celebrity and magazine placements, elevating the brand's visibility and reputation.
Education history
California State University
Bachelor of Arts
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