Timo Ingram: Customer Service Representative in Redondo Beach, CA
Timo Ingram
Customer Service Representative
Redondo Beach | United States
Skills
No information
Interests
Music
Exploring
Family & friends
Staying fit
A pair of jeans that fit just right.
Summary
Activity
Projects
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Work experience
Expeditors International
Customer Service Representative | 04/2019 - Current
Logistics expert well-versed in regulations and procedures for US Customs, FDA, APHIS, and OGAs
Manage fifteen enterprise accounts utilizing internal ERPs for shipment tracking
Prepare US Customs entries under US Customs law for high volume, valued accounts with a track record of high customer satisfaction
Clearly and amicably communicate with clients regarding all aspects of their account
Create delivery orders for local drayage providers mandating an understanding of LAX port ops.
Sterling record of preventing delays and inspection fees in an ever changing regulatory landscape
Suizandina Lodge (Chile)
Eco-hotelier Internship | 06/2018 - 08/2018
In my second language, handled essential reception responsibilities including up-selling customers into premium packages and excursions, answering phones, completing reservations, handling payments, concierge duties and guest activity planning in a foreign, remote environment
Worked as a ranch hand participating in multiple manual labor eco-projects on the property
Brooklyn Tweed
Logistics and Warehouse Manager | 08/2016 - 05/2018
Originated warehousing role and improved efficiency in supply chain
Solely responsible for physical inventory control and warehouse organization
Coordinated with 3PLs and logistics carriers to ensure on time deliveries
Managed all retail/wholesale orders and shipped within a 24 hour time table
Closely worked with production manager to coordinate incoming deliveries of new products
Demonstrated flexibility and calm demeanor within a growing company
WeWork
Customer Experience Manager | 11/2015 - 06/2016
Handled all administrative tasks at the front desk and spearheaded daily Zendesk work orders
Managed vendor accounts, invoicing and worked with the facility budget
Managed a coworking office space with 600 members carrying out essential operational tasks preventing tenant churn while creating a community within the building
Provided excellent customer service in a high volume customer environment
Brail's Restaurant
Dining Room Host | 04/2014 - 04/2015
· Demonstrated excellent customer service in a high volume restaurant
· Mastered multitasking and efficiency
· Responsible for alcoholic beverage service, bus-ing, cashier and seating
Centro Latino Americano
Computer Lab Assistant | 09/2014 - 12/2014
· Assisted Latin American community members with computer skills, job seeking, and resume creation
· Communicated with native speakers solely in both written and spoken Spanish
· Maintained an environment that fostered teamwork to meet our goal of finding employment
Palos Verdes Beach & Athletic Club
Receptionist | 06/2011 - 08/2012
· Demonstrated thorough troubleshooting in person and on the phone
· Practiced excellent customer service to patrons during peak season
· Handled check ins, appointments, as well as rentals for all beach activity equipment
· Responsible for opening and closing the club in addition to daily maintenance
Education history
University of Oregon
Bachelor's Degree | 2011 - 2015
Connections
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