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Violeta Abeyta: Customer Service in La Mirada, CA

Violeta Abeyta

Customer Service
La Mirada | United States
Skills

No information

Interests
Art.
Industries
Creative Agencies
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Summary
Activity
Projects

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Work experience
Image Hartwell Corp

Hartwell Corp

Customer Service | 06/2015 - Current

Inputs orders received by email, phone or external portal from customer to our database Responds to customer inquiries regarding pricing, lead-time, quotations, delivery, order changes, etc. Maintains constant communication with customer regarding orders Expedite orders in response to critical customer requirements and coordinates special processing with internal customers/departments Process customer returns and rework efforts by obtaining pricing and delivery information on parts considered repairable Maintains records/files of orders, quotes, and customer correspondence
Image Berlin Packaging

Berlin Packaging

Account Coordinator | 10/2005 - 11/2014

• Professionally and accurately provide administrative support to 6 sales associates. • Promote good customer relations by providing immediate and accurate status/update on all orders. • Speak to customers and be knowledgeable in product information pertaining rigid packaging • Work with supplier to provide customer with customized artwork proofs and requested documentation or specs. • Negotiate price and purchase ware from approved, qualified vendors and manage the shipment is delivered to the destination in time and good condition. Company maintains a 99% on time delivery record. • Setting up and tracking logistics for customers and negotiate savings on freight. • Handle stocking agreement and maintain/manage along with warehouse department that inventory is always available on our floor. • Weekly payment process of freight bills using third party web-based tools (TranzAct). • Interact with other corporate departments & field locations to research shipment issues. • Manage corporate and local accounts by using reports available through our system and personally generating excel spreadsheets. • Coordinate customer problems, quality issues and rejections with our branch and multiple vendors until resolved; issue RMA and credits when necessary. • Reviews customer issues related to vendor products, new technology, pricing, availability. • Source and sample for new and existing customers to generate new business. • Quote new or existing business and maintain off schedule pricing while maintaining or increase margins • Provide updates to sales department on potential new business and manage all internal aspects of new projects. • Timely resolution in customer payment discrepancies (Soft collections). • Assist co-workers in daily duties to meet the team’s goals. • Performs other related duties and responsibilities as assigned/required. Make independent decisions when needed. • Training and mentoring new account coordinators/customer service upon hiring. • Maintain company goal of reducing annual cost and increasing annual gross profits. • Administer a book of business with customer’s orders with yearly sales of $8 million.
Education history
Image Artesia High

Artesia High

High School Diploma | 1990 - 1994

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1501 Lincoln Blvd.#1014 Venice, CA. 90291