Violeta Abeyta: Customer Service in La Mirada, CA
Violeta Abeyta
Customer Service
La Mirada | United States
Skills
No information
Interests
Art.
Industries
Creative Agencies
Summary
Activity
Projects
No information
Work experience
Hartwell Corp
Customer Service | 06/2015 - Current
Inputs orders received by email, phone or external portal from customer to our database
Responds to customer inquiries regarding pricing, lead-time, quotations, delivery, order changes, etc.
Maintains constant communication with customer regarding orders
Expedite orders in response to critical customer requirements and coordinates special processing with internal customers/departments
Process customer returns and rework efforts by obtaining pricing and delivery information on parts considered repairable
Maintains records/files of orders, quotes, and customer correspondence
Berlin Packaging
Account Coordinator | 10/2005 - 11/2014
• Professionally and accurately provide administrative support to 6 sales associates.
• Promote good customer relations by providing immediate and accurate status/update on all orders.
• Speak to customers and be knowledgeable in product information pertaining rigid packaging
• Work with supplier to provide customer with customized artwork proofs and requested documentation or specs.
• Negotiate price and purchase ware from approved, qualified vendors and manage the shipment is delivered to the destination in time and good condition. Company maintains a 99% on time delivery record.
• Setting up and tracking logistics for customers and negotiate savings on freight.
• Handle stocking agreement and maintain/manage along with warehouse department that inventory is always available on our floor.
• Weekly payment process of freight bills using third party web-based tools (TranzAct).
• Interact with other corporate departments & field locations to research shipment issues.
• Manage corporate and local accounts by using reports available through our system and personally generating excel spreadsheets.
• Coordinate customer problems, quality issues and rejections with our branch and multiple vendors until resolved; issue RMA and credits when necessary.
• Reviews customer issues related to vendor products, new technology, pricing, availability.
• Source and sample for new and existing customers to generate new business.
• Quote new or existing business and maintain off schedule pricing while maintaining or increase margins
• Provide updates to sales department on potential new business and manage all internal aspects of new projects.
• Timely resolution in customer payment discrepancies (Soft collections).
• Assist co-workers in daily duties to meet the team’s goals.
• Performs other related duties and responsibilities as assigned/required. Make independent decisions when needed.
• Training and mentoring new account coordinators/customer service upon hiring.
• Maintain company goal of reducing annual cost and increasing annual gross profits.
• Administer a book of business with customer’s orders with yearly sales of $8 million.
Education history
Artesia High
High School Diploma | 1990 - 1994
Connections
Companies (0)
No information