William Kuo: Regional Account Manager in Buena Park, CA

Part of the account management team working closely with Global Account Manager servicing the world's largest retailer. Designed over 25 internal and customer service facing dashboards and reports, enabling us to illustrate past, present and future status. Using proprietary company tools, enhanced with supplemental data to provide key data during COVID and Supply Chain crisis of 2021 & 2022. Also overseeing US export, sample import, air import and import container delivery management.

Improve, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific client's needs. Continually seeking opportunities for service enhancement and improved tactical management in addition to increase customer's business. Design, manage and present quarterly reviews with operation teams and customers Establish, maintain and review customers' objectives through business plans reviewed quarterly with Corporate Sponsor and key personnel Maintenance of air and ocean rates and yields to ensure we meet clients' needed services Establish and maintain Standard Operational Procedures (SOPs) between clients and our internal teams Establish target performance metrics with clients and ensuring our operational teams are clear on our clients' goals and requirements Create and maintain reports to monitor our internal performance, global consistency and data integrity Updating our clients with industry information that directly affect them

Managed 11 direct reports in Breakbulk and customer service Team development and mentoring