Atos Spain S.A. Korea Branch Office
IT Integration Operations Manager of Atos Major Events of Winter Olympics PyeongChang 2018 | 11/2014 - 05/2018
Leads & Manage the Operations Group as Manage 5 sub-operation teams such as Venue IT,
Technology Service Desk, Operations Process, Training/PnP/Staffing, and Central operations in local
and global for Venue IT, Technology Service Desk(including L1 Call Center, L2 Venue Service Desk,
L3 Central Operations Center), IT Service Management including operational Staffing, Training &
PnP, etc
• Manage the Technology Services Delivery and the readiness of IT facilities and Venues in line with the
defined requirements and agreed budget
• Defines the Technology Staffing Plan, Operational Procedures and Training for the Operations (Test
Events and Games)
• Responsible for the Technology Operations Centre Governance and the Technology Service Desk to
setup and operate as defined in the corresponding SLA, develop and maintain the process document of
Technology Service Desk operations(Including Service Catalog), develop and manage Technology
Service Desk staffing, Role Assignment, and training
• Develop & Deploy IT Service Management Process & System and train each support role
• Manage the overall Games IT Operations Strategy, Plan, Implementation, Operations
• Develops, updates, and monitors the Operations Group Sub-Project Plan
• Plan and develop the Business Continuity Strategy and plan and execute the Business Continuity
Rehearsal to Work Closely with the Technical and IT Security
• Defines and documents all resource requirements needed with Venue IT Senior Manager to successfully
complete all defined operational activities, in terms of personnel, hardware, software, space,
communications for IT Facilities and Venues.
Manage the relationship with:
• OCOG Technology and OCOG Venue Operations Department, to ensure their commitments for the
Operations are in sync.
• IT suppliers, to ensure their commitment for Operational requirements are in sync.
• All the Integration Groups, to ensure the Groups work in good relations for coordinating all phases of
Operations & Implementation phases.
Plans and leads the Wrap Up and Knowledge Transfer activities to Central Team and next Olympic
Project Team.
Other activities with additional roles’ assignment as
Integration DM in Technology Operations Center - Winter Olympics PyeongChang 2018
Test Events (Nov 2016 ~ Apr 2017)
Technology Rehearsal 1 (Oct 2017)
Technology Rehearsal 2 (Dec 2017)
Olympic Games (Jan 2018 ~ Feb 2018)
Paralympic Games (Feb ~ Mar 2018)
• Manage as TOP Report line the implementation and operation of the Integrated IT Solution and Core Games
Solutions, including OMS, ODS, Integration of Results operations, Venue IT Operations, Technology Operational
Tools and Technology Service Desk
IT Service Management DM in Technology Operations Center - Summer Olympics Rio 2016
(Jul 2016 ~ Aug 2016)
• Manage the operation of Technology Service Desk, Technology Operational Tools, ITSM, Training,
Policies and Procedures, Staffing affairs during Games Operations
Technical Rehearsal Officer - Summer Olympics Rio 2016 (May 2016 ~ Jun 2016)
• Attended as TRO in TR2 to perform Technical Rehearsal Scenario and report/present the result for
Volleyball Venue
Assistant OVR Manager in HB - Summer Universiade Games Gwangju 2015 (Jun 2015 ~ Jul 2015)
• Support OVR Manager to prepare OVR systems for Games
• Operate the set of OVR systems with OVR Manager
• Train & Support Volunteers of Games Console operation