Abbie Leming: Customer Service Specialist in Encinitas, CA

Customer Service Specialist Customer Product Specialist

Implement policies to maintain company structure and overall mission Maintain positive, ongoing client relationships Studio social media management, events, and news Handle required paperwork involving liability waivers and membership contracts Ensure clients are recommended classes based on experience level and injury Oversee classroom safety Lead 60 minute, alignment-focused yoga sequences

Ownership of the proposal/bid process, managing and successfully driving it to meet critical deadlines while contributing to the technical, past performance and project management sections of proposals or bids Analyze solicitations and/or client requirements to layout proposal strategy Prepare and manage detailed proposal strategy, task assignments, schedules, outlines, and compliance matrices; consistently and clearly communicate deadlines and draft review expectations to proposal team Obtain feedback from projects for "lessons learned" to incorporate in future proposals Create communications programs to effectively describe and promote the organization Research potential clients and project opportunities Manage client-contact program Maintain, write, create and organize marketing materials including project sheets, resumes, project lists and related collateral Update website content when appropriate and blog posts specific to relevant company news and events

-Create content plans for 25+ clients across a variety of industries -Generate relevant topics with the intent of driving SEO -Manage the writing timeline for over 200 unique, monthly blogs -Edit, proofread and schedule blogs to be published according to timeline -In-House copywriting -In-House Website Plan Optimization

-Manage marketing calendar implementing the boost of newsletters, print material and email campaigns -Brand development generating a strong, consistent theme for each branch of the company through websites and design material -Meet with Marketing Director to develop appropriate strategies and execute upcoming projects -Write copy for newsletters, listing presentations, and print material -Plan monthly events for clients and agents as well as the Avanti team to achieve strong client relationships, encourage referrals and promote team morale

-Overall organization in several of the company's areas such as: scheduling, filing, mailing, and telephones -Assembled and distributed Federal and State tax returns and documents, and collected payments

-Began as intern for Journalism degree and stayed after completion -Assisted with Aubrey's Angels project board planning upcoming, city-wide fundraising event -Wrote several event brochures, letters, spreadsheets, -General office duties such as filing, answering phones, and organization of orders

Monthly unlimited membership in exchange for studio upkeep once a week