Alisha Santana: in Costa Mesa, CA

- Act as a single point of contact for 4+ departments regarding new product lines, programs, and special projects from original concept through final release / implementation, communicating any changes to team members and review implemented programs at a later date for efficiency and effectiveness - Make recommendations to Product Managers during product development to ensure all products meet customer requirements, in addition to overseeing product and packaging quality control - Collaborate with Project Managers, Purchasing and Logistics teams to ensure punctual and accurate delivery - Manage key deliverables and deadlines of Project Managers, Art and Marketing teams - including packaging, product images, sales and marketing materials - Participate in vendor selection at the program level and manage integration of vendor tasks; track and evaluate vendor deliverable

- Managed inventory levels and plan according to sell through - Worked with vendors to ensure orders are delivered accurately and on-time - Assisted Product Managers with product packaging, fit check and color approval - Managed purchasing and dispersal of samples among sales and PR / marketing teams - Maintained sample room inventory - Gathered sell through analytics and created comparative presentations for sales and production departments -Compiled new product information and marketing materials from multiple departments to launch product pages to e-commerce site accurately and on-time

-Provided email, telephone, and LiveChat support for E-commerce and retail customers, as well as answer customer questions on social media sites - Investigated and resolved order discrepancies for customers - Processed return / exchange / warranty / refund requests - Forwarded customer input and requests to appropriate department to improve product satisfaction - Processed domestic and international online orders

- Delivered a positive, friendly experience at cash wrap by engaging the customer through conversation and service, while providing information on promotions, sales, current product and trends - Supported sales by assisting in various merchandising and display projects - Processed new shipments; Complete weekly tasks including markdowns and re-tickets - Utilize inventory control measures to minimize loss

- Established relationships with film schools and film departments across the country, expanding the festival’s student filmmaker showcase - Worked within a team to increase and promote the festival’s online presence through blog, film forum and social networking accounts - Wrote and edited film synopses for the festival’s 2009 program, as well as sections of a new intern training manual and other internal documents

- Evaluated PR results through tracking coverage and assembling monthly reports. - Built and maintained media lists - Drafted media pitches and filled sample requests for product coverage - Assisted with the various aspects of event PR for both large and small scale events