Alisha Santana: in Costa Mesa, CA
Alisha Santana
Costa Mesa | United States
Skills
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Interests
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Industries
Creative Agencies
Lifestyle
Streetwear
Tech
Health & Fitness
Summary
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Activity
Projects
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Work experience
Incipio Technologies
Product Marketing / Program Manager | 10/2012 - 10/2014
- Act as a single point of contact for 4+ departments regarding new product lines, programs, and special projects from original concept through final release / implementation, communicating any changes to team members and review implemented programs at a later date for efficiency and effectiveness
- Make recommendations to Product Managers during product development to ensure all products meet customer requirements, in addition to overseeing product and packaging quality control
- Collaborate with Project Managers, Purchasing and Logistics teams to ensure punctual and accurate delivery
- Manage key deliverables and deadlines of Project Managers, Art and Marketing teams - including packaging, product images, sales and marketing materials
- Participate in vendor selection at the program level and manage integration of vendor tasks; track and evaluate vendor deliverable
Incipio Technologies
Junior Buyer - E-Commerce | 01/2012 - 10/2012
- Managed inventory levels and plan according to sell through
- Worked with vendors to ensure orders are delivered accurately and on-time
- Assisted Product Managers with product packaging, fit check and color approval
- Managed purchasing and dispersal of samples among sales and PR / marketing teams
- Maintained sample room inventory
- Gathered sell through analytics and created comparative presentations for sales and production departments
-Compiled new product information and marketing materials from multiple departments to launch product pages to e-commerce site accurately and on-time
Incipio Technologies
Customer Service Representative | 02/2011 - 02/2012
-Provided email, telephone, and LiveChat support for E-commerce and retail customers, as well as answer customer questions on social media sites
- Investigated and resolved order discrepancies for customers
- Processed return / exchange / warranty / refund requests
- Forwarded customer input and requests to appropriate department to improve product satisfaction
- Processed domestic and international online orders
Urban Outfitters
Women's Accessories Associate | 11/2010 - 02/2011
- Delivered a positive, friendly experience at cash wrap by engaging the customer through conversation and service, while providing information on promotions, sales, current product and trends
- Supported sales by assisting in various merchandising and display projects
- Processed new shipments; Complete weekly tasks including markdowns and re-tickets
- Utilize inventory control measures to minimize loss
Newport Beach Film Festival
Intern | 08/2008 - 08/2009
- Established relationships with film schools and film departments across the country, expanding the festival’s student filmmaker showcase
- Worked within a team to increase and promote the festival’s online presence through blog, film forum and social networking accounts
- Wrote and edited film synopses for the festival’s 2009 program, as well as sections of a new intern training manual and other internal documents
Sole Technologies
Public Relations Intern | 05/2009 - 08/2009
- Evaluated PR results through tracking coverage and assembling monthly reports.
- Built and maintained media lists
- Drafted media pitches and filled sample requests for product coverage
- Assisted with the various aspects of event PR for both large and small scale events
Education history
California State University, Fullerton
Bachelors of Arts | 2004 - 2010
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