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Luke Rutherford: Community Manager/Social Media Manager in Encinitas, CA

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Luke Rutherford

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Community Manager/Social Media Manager
Encinitas | United States
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Wrapify

Community Manager/Social Media Manager | 12/2017 - Current

- Develop and plan content for all social media accounts (Facebook, Instagram, Twitter, etc.) - Monitor all accounts via Hootsuite to analyze trends and make recommendations for product improvements - Manage community of fleet drivers in all of our current and future markets across the U.S. through social engagement and Facebook Ads
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Luke Labs

Founder | 01/2017 - Current

Content creation, graphic design, and video filming and editing for various brands and bands. http://www.lukelabs.co
Image Symple

Symple

Founder | 03/2018 - Current

http://www.keepitsymple.co
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Wrapify

Fleet Operations/Driver Support Manager | 12/2017 - 12/2017

- Developed and lead in-house on-boarding program for fleet drivers via phone, chat, and email to ensure optimal driver experience - Created strategies and training documentation, including all FAQs, to support thousands of applicants and drivers and worked with them to resolve issues - Troubleshoot technical issues associated with end-user connectivity and their campaign - Documented key aspects of each call within incident tickets and report key findings - Collaborate cross-functionally with Director of Engineering to enhance product features for driver app and Operations team for driver scheduling - Managed a team of contract photographers to coordinate off-site vehicle photoshoots
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Peach Inc.

Vendor Partnerships/Restaurant Acquisiton Manager | 09/2015 - 07/2016

- Strategically targeted restaurants/cuisine types to ensure overall supply health - Onboarded quality restaurants to the platform through cold-calls, walk-ins, and in-person pitches - Maintained healthy relationships through community, communication, and trust of 50+ vendor accounts in San Diego - Strategized and implemented solutions to delivery problems to minimize operations errors - Tracked and reported data to meet goals (conversion rates, pricing metrics, etc.) - Worked with vendors to correct issues and grow revenue opportunities - Increased daily orders from an average of 250 to 500 in three months - Hired, trained, and managed our fleet of 15+ contracted delivery drivers
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Eventbrite

Client Experience | 07/2014 - 09/2015

- Provided world-class service to delight event organizers and attendees via high-volume phone, chat, and email support - Escalated customer issues to appropriate channels when needed - Represented the voice of customers internally by collaborating with our teams to help design new features and file/report system bugs using JIRA and Salesforce - Demonstrated aptitude for and love of providing exceptional customer service - Effectively communicated instruction and tutorials to existing customers
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Nisolo

Sales and Community Outreach (Fall Intern) | 09/2014 - 12/2014

- Researched and contacted brands for partnerships and potential cross-promotional opportunities - Discovered pop-up shop/events nationwide for participation - Worked directly with our co-founder to develop strategies to generate showroom sales and spread the word about Nisolo and its mission - Represented the brand at live events
Image Pocket+Clothing

Pocket+Clothing

Co-Founder | 10/2011 - 10/2014

Clothing company I Co-Founded after college.
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1501 Lincoln Blvd.#1014 Venice, CA. 90291