Luke Rutherford: Community Manager/Social Media Manager in Encinitas, CA
Luke Rutherford

Community Manager/Social Media Manager
Encinitas | United States
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Industries
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Skate
Surf
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Work experience
Wrapify
Community Manager/Social Media Manager | 12/2017 - Current
- Develop and plan content for all social media accounts (Facebook, Instagram, Twitter, etc.)
- Monitor all accounts via Hootsuite to analyze trends and make recommendations for product improvements
- Manage community of fleet drivers in all of our current and future markets across the U.S. through social engagement and Facebook Ads
Luke Labs
Founder | 01/2017 - Current
Content creation, graphic design, and video filming and editing for various brands and bands.
http://www.lukelabs.co
Symple
Founder | 03/2018 - Current
http://www.keepitsymple.co
Wrapify
Fleet Operations/Driver Support Manager | 12/2017 - 12/2017
- Developed and lead in-house on-boarding program for fleet drivers via phone, chat, and email to ensure optimal driver experience
- Created strategies and training documentation, including all FAQs, to support thousands of applicants and drivers and worked with them to resolve issues
- Troubleshoot technical issues associated with end-user connectivity and their campaign
- Documented key aspects of each call within incident tickets and report key findings
- Collaborate cross-functionally with Director of Engineering to enhance product features for driver app and Operations team for driver scheduling
- Managed a team of contract photographers to coordinate off-site vehicle photoshoots
Peach Inc.
Vendor Partnerships/Restaurant Acquisiton Manager | 09/2015 - 07/2016
- Strategically targeted restaurants/cuisine types to ensure overall supply health
- Onboarded quality restaurants to the platform through cold-calls, walk-ins, and in-person pitches
- Maintained healthy relationships through community, communication, and trust of 50+ vendor accounts in San Diego
- Strategized and implemented solutions to delivery problems to minimize operations errors
- Tracked and reported data to meet goals (conversion rates, pricing metrics, etc.) - Worked with vendors to correct issues and grow revenue opportunities
- Increased daily orders from an average of 250 to 500 in three months
- Hired, trained, and managed our fleet of 15+ contracted delivery drivers

Eventbrite
Client Experience | 07/2014 - 09/2015
- Provided world-class service to delight event organizers and attendees via high-volume phone, chat, and email support
- Escalated customer issues to appropriate channels when needed
- Represented the voice of customers internally by collaborating with our teams to help design new features and file/report system bugs using JIRA and Salesforce
- Demonstrated aptitude for and love of providing exceptional customer service
- Effectively communicated instruction and tutorials to existing customers
Nisolo
Sales and Community Outreach (Fall Intern) | 09/2014 - 12/2014
- Researched and contacted brands for partnerships and potential cross-promotional opportunities
- Discovered pop-up shop/events nationwide for participation
- Worked directly with our co-founder to develop strategies to generate showroom sales and spread the word about Nisolo and its mission
- Represented the brand at live events
Pocket+Clothing
Co-Founder | 10/2011 - 10/2014
Clothing company I Co-Founded after college.
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