Log InSign Up

Amanda Santoyo: CPS / Social Media Sr. Supervisor in Huntington Beach, CA

Profile background

Amanda Santoyo

Profile avatar
CPS / Social Media Sr. Supervisor
Huntington Beach | United States
Skills

No information

Interests
Fashion
Writing
Running
Snowboarding
Climbing
Reading
View all
Industries
Outdoor
HomeSummaryActivityProjectsWork experienceEducation historyConnectionsCompanies
Summary
Activity
Projects

No information

Work experience
Image QALO

QALO

CPS / Social Media Sr. Supervisor | 03/2017 - Current

• Writes and maintains copy for Help Center, Q&A, and Solvvy* • Supervises Facebook Platform, Amazon Seller Platform(incl. international), and all EU contacts • Creatively works towards customer retention and loyalty • Audits US, EU, and AU ECOM site for navigation, functionality, product-to-image accuracies • Managing a team of 15 Problem Solvers, both in house and international • Directly works with Product Development to ensure the best customer-first purchasing experience • Web Analytics to find strongest consumer relationship strategies • Handles escalations for Customer Service
Image QALO Inc.

QALO Inc.

Customer Service / Problem Solver | 01/2017 - 03/2017

Primary Responsibilities • Customer Relations • Manage customer inquiries via phones, emails, and chats • Troubleshoot and resolve product issues and concerns (problem-solving) • Perfectly knowledgable in the thousands of SKUs and their product information Secondary Responsibilities • Assist with marketing initiatives and goals • Hand-packing and personalizing special orders for VIP customers
Image Rutabegorz of Orange

Rutabegorz of Orange

Server / Manager | 01/2015 - 02/2017

• Food-Based Customer Service • Surpassing daily sales goals • Anticipating the needs of customers based off of personality and food choice • Creating and maintaining a positive relationship with "regulars" to create a community for success and enjoyment for both the customer and coworkers • Opening and Closing Managerial Responsibilities • Cash Bank Responsibilities
Education history
Image California State University

California State University

Bachelors Degree | 2010 - 2014

Connections
Companies (0)

No information

1501 Lincoln Blvd.#1014 Venice, CA. 90291