Amanda Santoyo: CPS / Social Media Sr. Supervisor in Huntington Beach, CA
Amanda Santoyo
CPS / Social Media Sr. Supervisor
Huntington Beach | United States
Skills
No information
Industries
Outdoor
Summary
Activity
Projects
No information
Work experience
QALO
CPS / Social Media Sr. Supervisor | 03/2017 - Current
• Writes and maintains copy for Help Center, Q&A, and Solvvy*
• Supervises Facebook Platform, Amazon Seller Platform(incl. international), and all EU contacts
• Creatively works towards customer retention and loyalty
• Audits US, EU, and AU ECOM site for navigation, functionality, product-to-image accuracies
• Managing a team of 15 Problem Solvers, both in house and international
• Directly works with Product Development to ensure the best customer-first purchasing experience
• Web Analytics to find strongest consumer relationship strategies
• Handles escalations for Customer Service
QALO Inc.
Customer Service / Problem Solver | 01/2017 - 03/2017
Primary Responsibilities
• Customer Relations
• Manage customer inquiries via phones, emails, and chats
• Troubleshoot and resolve product issues and concerns (problem-solving)
• Perfectly knowledgable in the thousands of SKUs and their product information
Secondary Responsibilities
• Assist with marketing initiatives and goals
• Hand-packing and personalizing special orders for VIP customers
Rutabegorz of Orange
Server / Manager | 01/2015 - 02/2017
• Food-Based Customer Service
• Surpassing daily sales goals
• Anticipating the needs of customers based off of personality and food choice
• Creating and maintaining a positive relationship with "regulars" to create a community for success and enjoyment for both the customer and coworkers
• Opening and Closing Managerial Responsibilities
• Cash Bank Responsibilities
Education history
California State University
Bachelors Degree | 2010 - 2014
Connections
Companies (0)
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