C. Elizabeth Wicklund: Supervisor in Grand Rapids, MI

Supervise a team of Customer Advocates with the goal of totally satisfying all members. • Coach the advocates and develop their skills based on call monitoring and overall process improvement. • Manage resources to effectively answer call volume and daily needs. • Submit weekly & monthly reports on the progress of the team. • Process weekly payroll, discipline, and explain benefits to employees.

Provide clinical case management for the female adolescents 15 – 18 years old. Completed internship from 2004-2005 with girls 7 – 10 years old. • Complete both an initial & continuous assessment of each individual. • Develop and provide both individual and group therapy. • Submit extensive quarterly reports to the State of Michigan and the Court System. • Assist those leaving SJH in transitioning to independent living in various communities.