Christina Gonzalez: in Sherman Oaks, CA

STOCK ASSOCIATE SEPTEMBER 2013 – JUNE 2014 • Accountable for receipts, deliveries, shipment lists, merchandise placement and in charge of organization to ensure easy reference and access. Supervised all stock related inquiries and trained stock managers and personnel. • Responsible for handling new arrivals, store-to-store transfers, internet orders, product inventory and replenishment, and off-site storage. Also achieved weekly goals of maintaining internet order returns under 2%. • Assisted LP manager with suspicious inventory issues, corporate and district inventory, customer order issues, floor moves, and merchandising displays. Also moved and organized all product to a new store and off-site storage. SALES ASSOCIATE AUGUST 2012 - SEPTEMBER 2013 • Greeted and acknowledged customers, engaged in conversation to identify need and provided outstanding customer service by building rapport to ensure solid sales, no product returns, and repeat business. • Communicated product knowledge and promotions to increase sales productivity levels and initiatives. Operated cash register to complete sales transactions.

STOCK ASSOCIATE/VISUAL LEAD JULY 2012 - JUNE 2013 • Assistant to visual manager for all floorsets and changes for corporate visits, floor moves, and promotions, styled mannequins, window displays and table set-ups according to visual guidelines and improvised for missing materials or products. • Processed all shipments and placement of merchandise in stock room, ensured proper sensoring of each product and merchandise grouping, monitored daily shipment list for expected boxes and units and managed store-to-store transfers and replenishment. • Achieved units per hour goals for processing shipment, ensured hold on new arrivals until release date, prepared for floor moves, and trained new stock manager.

• Assistant to district visual manager in preparation for corporate visits, responsible as visual aide in the absence of visual manager, and created new displays throughout the store. • Provided personalized shopping assistance to new and regular clientele, built and maintained client relationships, and promoted sales initiatives. • Daily studied and reviewed product information, material and fabric content, and store branding names. Communicated product knowledge to clients for added merchandise appeal and increase sales. • Assisted in all stock room duties for product shipments, scanning, replenishment, maintenance and team members’ requests, responsible for all returns and exchanges in the absence of management, and provided supervision. Also assigned as mentor to new hires and go-to for customer assistance and in-store policies.

• Excelled in product knowledge and promoted to newly created role as denim specialist. • Provided shopping assistance and applied store-based sales initiatives to build clientele list and relationships. • Pro-actively replenished merchandise before count was depleted, looked for opportunities to assist all customers and team members, and pro-actively unpacked new accessories and brought to the floor for display. • Operated cash register and promoted store loyalty program, and managed all charge sends.