Donovan Decair: Sales Consultant @ Genesis of Irvine | Sales Representative in Mission Viejo, CA

Assisted guests in selecting the right demo skis, snowboards, boots, and bindings based on fit, skill level, and riding style. Provided expert product knowledge across leading brands and technologies, ensuring customers were matched with equipment that maximized their performance on the mountain. Guided guests through the full demo process and offered purchase options after testing, consistently driving sales of high-end gear. Maintained strong understanding of current models, construction, flex patterns, and binding systems.

Provided high-volume guest outfitting and equipment support in a fast-paced ski and snowboard rental environment. Ensured guests were properly sized, safely equipped, and educated on gear performance while delivering an exceptional on-mountain experience. Key Responsibilities: • Sized guests for ski boots, snowboard boots, skis, and snowboards based on ability level, fit, and terrain preferences. • Set up and adjusted ski bindings according to industry-standard DIN settings to ensure safe and proper release values. • Tuned, inspected, and tested equipment to ensure functionality and safety before each rental. • Managed the full rental process, including check-in/check-out, sizing, fitting, adjustments, and troubleshooting comfort or performance issues. • Upsold retail items and rental upgrades, including premium equipment, helmets, goggles, and performance demo packages. • Actively encouraged guests to try high-performance demo gear, improving revenue while enhancing the guest experience. • Delivered clear and friendly instruction to first-time skiers/snowboarders on equipment handling and safety basics. • Maintained an organized, clean, and efficient rental floor during peak holiday and weekend crowds. • Collaborated with tech team and supervisors to keep inventory circulating smoothly throughout the day. • Provided consistently high levels of customer service in a demanding, high-volume lodge environment.