Edward Cox: Customer service representative in Louisville, Kentucky

Proactively engage with small to mid-size businesses to optimize their financial recovery through the Employee Retention Tax Credit (ERTC) program * Drive business growth by conducting targeted cold calls to over 500 high-quality leads provided by the company on a weekly basis. * Streamline and facilitate the ERTC refund process by meticulously managing all required documentation for businesses. * Demonstrate exceptional autonomy and collaborative skills by executing processing tasks both independently and within a dynamic corporate team.

* Provide top-notch customer service by efficiently taking customer orders and ensuring timely delivery. * Foster high levels of customer satisfaction by attentively personalizing the dining experience.

* Demonstrated excellent interpersonal skills to build rapport with clients and close sales. * Collaborate effectively with diverse teams to maintain organized job sites and meet rigorous safety standards.

Streamline claims management operations by categorizing claims based on pertinent topics and claim numbers. * Provide professional and efficient customer support by promptly answering inbound office calls and skillfully directing them to the appropriate departments. * Exhibit exceptional attention to detail in reviewing documents and accurately identifying and processing claims associated with each document. RELEVANT COURSEWORK * Business Communications * Business Management * Health Communication * Sales & Marketing * Workplace Negotiations