Franchesca Nguyen: Content / Marketing Manager in Santa Ana, CA

• Program on-stage content for all iMedia Summits • Recruit senior executives to attend iMedia Summits • Coach senior executives on leadership roles at iMedia Summits • Manage event hosts, keynoters, & all speakers on speaking engagements • Manage iMedia's social media platforms • Manage iMedia Summit's advisory boards • Project manage digital handbook • Project manage Summit website • Write press releases / blogs / summit coverage • Project manage on-site marketing presence • Manage department budgets • Manage speaker contracts • Organize the annual iMedia Summit Agency Awards Show • Organize the annual iMedia Summit Aspy Awards Show

• Ownership of Summit handbooks / digital assets • Managed social media (Twitter, Linkedin, Facebook, Instagram) • HTML coding / design • Managed content budgeting (reimbursements, speaker payments) • Attendee registration

• Customer Service • Retail

• Communicated with Quiksilver and Roxy’s international marketing and product teams • Organized international seasonal/sample orders; Place BULK/tie in orders • Updated merchandise & design teams with CADs, images, & visual line plans

• Interacted with customers to provide answers to inquiries involving products • Answered an average of 80 emails & 15 calls a day • Managed a high-volume workload within a deadline-driven environment • Consistently met performance benchmarks in all areas (speed, accuracy, volume) • Exercised great communication skills, computer skills, and problem-solving