Gianna Castellani: Consumer Affairs Coordinator in Los Angeles, CA

Achievements/Tasks Engage with new and existing consumers through Zendesk and adequately leverage content and current brand initiatives. Answered over 40,000 tickets thus far. Set the record for most inquiries answered for all of 2021. Manage the Red Bull social channels to engage with consumers and drive brand love. Identify social opinion leaders and connect with them on Red Bull social media platforms. Indirectly samples 2,351 cans of Red Bull to consumers in the US. Channel the voice of Red Bull on a daily basis. Help manage the day to day of our team and any new projects that come our way. Manager: Isabella Quintero