Gianne Won: Account Executive in Lakewood, CA

Conducting growth strategies for vendors and planting the seed for more public exposure. Delivering solutions for every day issues that occur resulting in client’s trust. Playing a key role in the account managing and sales team by focusing on customer’s needs based on their demographic. Becoming an expert in the fitness industry in terms of product knowledge, social media and market trends.

Responsible for processing orders within the East Coast U.S territory, including Canada. Working with Illustrator and Photoshop to provide visual proofs of products that leads to orders/sales and potential new clients. Helping to shape the public image of the company using strategies to promote the brand. Time managing and prioritizing based on in hand dates and offering resolutions when production falls short.

Handling all offline customer inquiries for AG jeans and resolving each case in a timely manner. Determining/approving if an exchange or replacement is necessary. Keeping track of inventory feed for all of Nordstrom Drop ship orders and communicating with sales reps to ensure that units are in stock. Creating orders for internal sample pulls for all departments: Design, Production, Retail, E-commerce. Issuing RA receivers and coordinating with accounts receivable regarding any issues that arise. Communicating with buyers and sales rep regarding the upload of styles to the online catalog and resolving any issues.

Overseeing all operations in the kitchen and the dining lounge. Taking ownership of customer service issues that arise and resolving them quickly. Making sure the environment of the restaurant is lively and friendly. Prioritizing the importance of service and maximizing of customer retention.

Responsible for the financial well being of each Chase customer. Assessing the individual needs of each customer to create a tailored banking package. Taking the initiative to be knowledgeable on competing bank's current promotions. Exceeding all sales goals on a monthly and quarterly basis.

Having knowledge of all opening and closing procedures. Fulfilling customer orders while obliging to sanitary rules. Making sure orders are given out correctly and in a timely manner. Being able to handle stressful situations and deal with a hectic environment.