Grant conzaman: Senior Technical Program Manager in Santa Cruz, CA

Co-founded and launched a subscription box for outdoor gear enthusiasts. Our products replace single use items, educate consumers on environmental initiatives, and encourahe people to go outside. We have created a marketing and distribution channel for outdoor gear manufacturers and also worked with manufactures to create our own branded products. Scince launching in March our subscriber base has grown by at least 30% each month.

-Built and maintained a global network of suppliers -Sourced raw materials and created quality inspection reporting system for all products to ensure specifications were met and samples were within tolerances -Prepared products for ETL and CSA standards testing by creating in-house test simulations -Created and managed BOM and implemented ERP

-Created the first automated procurement process which incorporated Oracle, Pivt, and Guts ticket management systems -Sourced hardware, software, and amterials for NPI projects -Planned Fiber infrastructure build out in US cities -Manager teams of contracted workforce across multiple product areas

-Responsible for all purchasing between Ergomotion’s, vendors, and suppliers. -Managed materials resource planning within enterprise resource planning system. -Cubing containers for finish goods, materials, and products. -Managed account orders from placement to order fulfillment. -Tracking order progress through order status report. -Working with Freight Forwarders for global transit. -Establishing lead times for parts/products from various vendors. -Order creation and processing for multiple warehouse locations and manufacturing facility. -Managed Inventory for manufacturing facility. -Created purchasing standard operating procedures for purchasing/procurement departments. -Complete understanding of import/export compliance and responsible for product classifications for HTS. -Implemented and Managed Sage X3 Enterprise Resource Planning system for purchasing and planning.

-First line of communication for Ergomotion. Representing Ergomotion to retailers, vendors, international and domestic accounts, service technicians, and end customers. -Responsible for opening/maintaining customer accounts within customer relationship management system. -Manged service technicians responsible for repairs and replacements. Assisted in implementing database for technicians. -Inputting and fulfilling all purchase/sales orders for retailers, vendors, end customers, and service technicians. -Resolved product or service problems by clarifying the customer's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, coordinating service technician, necessary parts for repair, and scheduling; following up to ensure resolution. -Maintained financial accounts by processing orders. -Presented product demonstrations to potential customers and retailers. -Prepared product or service rep

-Conducted and mediated communication between Artists and Chief Curator. -Formatted International Publications and online gallery for artwork, future exhibitions and conducted market research. -Responsible for updating artist files, object files and database records; corresponding with artists and galleries about upcoming exhibitions and available works; updating gallery guides with current exhibition information. -Provided support to the director/chief curator, and other staff as required regarding upcoming exhibitions and related programs.