Hazem Salaita: Head of IT Administration

• Reviewing and approving IT invoices and reports actuals and variances to Corporate Accounting & the CEO quarterly. Additionally, quarterly providing a revised reforecast for the remainder of the year. • Creating an annual budget for approval by the CEO. • Managing the Systems and Application Support team that provides helpdesk functions. • Managing the Network and Infrastructure Support team that provides hardware and network functions. • Planning, deploying, and managing IT systems: Windows Servers, VMWare Clustering, and Managing 18 servers on VMWARE vSphere (ESXi) 6.5 connected to two Dell EMC storage including (Web Server, Active Directory, Domain Controller, fileshare server, printer server, and many other ERP Servers, Exchange, Office 365 AD Integration.) • Assuring the performance and availability of all systems for multiple sites in multiple states • Expert knowledge of LAN/WAN communications, network hardware's such as Cisco routers, wireless access point (Unifi Ubiquiti WiFi), Ethernet switches, bridges, gateways and firewalls. • Overseeing the operation of Help Desk team. • Directing and supporting implementation of hardware systems • Identifying and recommending new technology solutions • Exchange Server and O365 management • Disaster Recovery planning • Managing and administrating Digium Switchvox IP Phone system and Polycom • Managing the connection between 4 location using IPSEC Tunnel on Fortinet Firewall • Managing the security system for all facilities including the NVR’s • WiFi management (Cisco Meraki) & network cabling • Acknowledging and responding to all assigned service tickets within the SLA, and updating/closing tickets upon resolution in accordance with established ticket management procedures.

• Managed all of the data-center related tasks including management, setup, upgrades, alerting, monitoring, etc • Took ownership of issues through to resolution • Configured, designed, implemented and troubleshoot, network switches, routers, WLC (wireless LAN controller), access points, and firewalls • Provided implementation, support and maintenance of VMWare, vSphere, Hyper-V and corresponding products • Demonstrated experience working with Windows Server OS – 2008/2012/2016 • Active Directory administrator experience • Detailed knowledge of TCP/IP, Group Policy, DNS, DHCP, Azure, PowerShell • Worked with server administrators at various cloud-based facilities to stand up new systems or resolve problems and perform maintenance on existing systems • Experience with Rack equipment in the data center such as UPS’s, servers, network gear and storage • Managed backup and disaster recovery solutions • Working experience troubleshooting and repairing network, computer hardware and software related technical issues • Enforced network users’ accounts in Active Directory environment • Managed firewall and VPN activities using Fortinet • Maintained VPN connections to the corporate network to ensure remote offices and employees have 24x7 secured accesses into the corporate network. • Traveled to remote offices for systems installation, analysis, troubleshooting and support • Installed and repaired desktop computer systems, hardware and computer peripherals • Designed & engineered the best solution for Low-Current system, IP CCTV (Hikvision and Dahua), access control system (Honeywell), security systems (Texecom and Honeywell) and fire alarm system. • Supervised and coordinated engineering teams to achieve business goals such as safety and quality assurance • Developed, planned and coordinated projects for the organization • Settled goals and objectives--short-term and long-term--for regular staff • Prepared statistical and data analysis reports

• Provided IT service support for multiple clients • Took ownership of technical issues • Resolved escalated customer complaints without the need for team lead intervention • Documented troubleshooting and problem resolution steps • Participated in providing training for customers

• Managed the advertisement and marketing for the provided services, planned new campaigns to attract customers and constantly expanded the client base • Managed the accounts payable and receivable systems, contracted for bookkeeping • Hired, trained, supervised and promoted staff • Met with vendors and salespeople to order various food and supplies from various companies • Determined the correct amount to charge for various items on the menu from coffee and beverages through to food items • Greeted and talked with customers, got feedback regarding both items offered on the menu and service to the customers • Set a budget for wages, supplies and equipment and other expenses • Provided customer support and sold hardware products to new and existing client • Took orders over the phone and in person • Demonstrated product features before a sale • Negotiated price for the sale • Checked inventory to ensure orders are in stock • Made rundowns of sold items at the end of each month

• Worked with Specialized Programs for customer service • Provided support in the areas of Internet security, usage, maintenance, connectivity and other related issues • Provided and maintained direct contact with customers at all times and resolved any issues that rose