James Bollinger: General Manager in San Diego, CA

- Completes store operational requirements by scheduling and assigning employees; following up on work results. - Maintains store staff by recruiting, selecting, orienting, and training employees. - Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. - Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. - Ensures availability of merchandise and services by approving contracts; maintaining inventories. - Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. - Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. - Secures merchandise by implementing security systems and measures. - Protects employees and customers by providing a safe and clean store environment. - Maintains the stability and reputation of the store by complying with legal requirements. - Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. - Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. - Contributes to team effort by accomplishing related results as needed.

- Works as part of an enthusiastic fitness and sales team within a commercial, sales driven environment. - Responsible for ensuring superior customer service, building good relationships with suppliers, and ensuring the smooth coordination of the shop floor - Proposed, implemented, and deployed decisive action to improve branch performance - Directed group and private sessions in Women’s Self-Defense, Brazilian Jiu-Jitsu, and Kids’ Classes - Attended and represented the business at trade shows and external events - Charged with maintaining superb visual standards within the store - Promoted specific lines of products and services under the guidance of management

- Responsible for the design and promotion of a brand of clothing celebrating the unique sport of - -Women’s Motocross Racing - Maintained active internet presence of the label via social media - Designed and staffed booths and kiosks promoting the brand at race venues throughout the US - Accountable for the proofreading and approval of print media and online advertisements

- Taught formal courses to 15-65 students at a time regarding the classroom theory behind techniques such as barbering, facials, detox wraps, microderm, chemical resurfacing, proper sanitation practices, knowledge of diseases and disorders, blood born pathogens, and Colorado-specific regulations - Supervised real world application of the knowledge and skill taught in the classroom to hands-on practicum hours with clients - Provided business education to students on product composition, how to build a repeat clientele, -maintaining profitability, and customer service

- Responsible for day-to-day operations including management of two direct reports (team-leads), and their own staff of 10 part-time employees -Tasks as supervisor included interviewing, hiring, and development of employees -Educated and motivated staff to meet monthly, quarterly and annual sales goals