Javier Palacios: IT Manager in Temecula, CA
Javier Palacios
IT Manager
Temecula | United States
Skills
No information
Interests
No information
Industries
Tech
Health & Fitness
Summary
Activity
Projects
No information
Work experience
Planned Parenhood of the Pacific Southwest
IT Manager | 12/2012 - Current
Manage the day-to-day operations for a fully functional IT Service Desk; currently oversee and manage a team of three Technicians. Provide first level support for 400+ staff members located in 23 geographic locations across three California counties. Manage the planning, deployment, and support for 350+ virtual and physical desktops, printers, VoIP phones, and tablets in a Windows enterprise network. Ensure proper provisioning and day-to-day support of high quality services to customers. Utilize bilingual communication skills extensively on a daily basis.
Planned Parenthood of the Pacific Southwest
IT Support Technician | 12/2010 - 12/2012
Installed, configured, maintained, and performed technical troubleshooting for front end computer equipment, telecommunications equipment, and peripherals. Provided technical guidance and training to Level I Technicians; assisted Level II personnel with management and support for remote network and communications equipment.
Big 5 Sporting Goods
Network Technician II | 05/2009 - 12/2010
Provided back-end support for level I personnel; reported directly to System Administrator and investigated elevated technical issues. Processed and monitored server backups; tested, deployed, and reported on MS monthly patches to desktop PCs to support two corporate sites as well as servers and POS in retail stores.
Big 5 Sporting Goods
Technical Support Technician | 12/2008 - 05/2009
Provided technical support in a distribution center warehouse for equipment including desktops, RF devices, multi-function printers, and VoIP/TDM wired and wireless phones; patched and wired network connections as needed and developed documentation for software used in warehouse as well as hardware deployment and maintenance purposes.
Lost Toros Mexican Restaurant
Manager / Network Administrator | 07/1997 - 12/2008
Managed day-to-day restaurant operations, managed a team of 25 employees, oversaw quality control, and tracked restaurant inventory; trained staff on practices conforming to ABC (Alcoholic Beverage Control) standards and proper techniques for effective customer service. Interviewed, hired, and trained new employees; motivated, evaluated, disciplined, and/or terminated staff as necessary. Supervised daily activities and ensured achievement of financial objectives.
Education history
Devry University
Bachelor of Science | 2000 - 2004
Keller Graduate School of Management
Master's of Business Adminstration | 2012 - 2014
Connections
Companies (0)
No information