Jenesis Altamirano: in Huntington Beach, CA

Complete daily office tasks such as setting appointments, managing calendars, various filing, sort and organize incoming mail, faxing, answer and direct incoming phone calls. Communicate daily via phone and email with clients Investigating and evaluating the facts of a claim, and assist policyholders with claims questions, review estimates and explain coverage. Prepared all document associated with claims and distribute via email, postal mail, and phone sent out via email, postal mail. Manage several projects concurrently, adjusting to shifting priorities and meeting deadlines. Possess ability to compile, organize, and present accurate data reports. Correspond with various departments to insure documents are distributed correctly

Switchboard duties as assigned. Requested Police Reports for Auto/Homeowner claims. Processed settlement checks for Auto/Homeowners. Provided assignments and direction to claim processors and claim service assistants. Coordinating or participating in special projects, as assigned. Working in a collaborative team environment to handle a large volume of claims, primarily over the telephone. Operated a variety of office equipment, including computers, printers, copy machines, fax and mailing equipment. Ability to multitask in a fast-paced environment