Justin Christopher: Director of Ecommerce in Rancho Cucamonga, CA

Improved business processes and helped departments communicate effectively throughout Jenson USA, a leading online, catalog, and brick-and-mortar retailer of cycling equipment. I captured and addressed critical issues affecting internal and external customers, then worked with individuals and teams to develop solutions to address them through training, process documentation, and process improvements.

Improved business processes and helped departments communicate effectively throughout Jenson USA, a leading online, catalog, and brick-and-mortar retailer of cycling equipment. Captured and addressed critical issues affecting internal and external customers, then worked with individuals and teams to develop solutions to address them through training, process documentation, and process improvements. Served as a member of Jenson USA's executive team, setting strategic direction and longterm planning. I also had direct responsibility for the operation and direction of Jenson USA's two physical retail store locations.

Oversaw sales, customer service and support; including telephone call center, email, and live chat during a period of significant revenue growth. My responsibilities also included all digital marketing, including email list management, paid search, affiliate marketing, website product copy and content, as well as print advertising to drive customer acquisition and retention.