Kaliwaka Munyenyembe: Guest Services Agent in Laguna Beach, CA

-Responsible for the parking and retrieval of a guest’s vehicles. -Provided instructions to guests on how to check and claim their vehicles. -Provided travel directions and information on events and promotions. -Helped provide accurate and timely documentation and department activity reports. -Assisted with staffing, scheduling, evaluating, training, developing and monitoring staff.

-Processed claims against fail trades (buy-side and sell-side) per guidelines. -Reviewed and verified the accuracy of failed trades and their subsequent charges. -Researched and rectified variances between fail trade charges against fail reports. -Evaluated and resolved disputed claim transactions for accounting and custody teams. -Prepared and maintained appropriate documents, spreadsheets, and related records. -Sustained relationships through points of contact with brokers and custodians. -Ensured that transactions were processed within recommended deadlines. -Prepared payments; confirmed value-dates for outgoing and incoming wire transfers. -Liaised with accounting and custody teams on incoming and outgoing payments. -Maintained monthly reports, activity analysis reports, and master reports.