KINH TRUONG: in Fountain Valley, CA

• Directly drive strategy implementation and operational initiatives from the VP of Human Resources • Spearhead and direct new cross-functional enterprises by obtaining resources and stakeholder buy-in • As primary point of contact for all HR projects, collaborate with and among project stakeholders to document and communicate needs, resources, scope, timelines and deliverable results • Anticipate and address potential project challenges via consistent, reliable global communication • Create and maintain HR branding, messaging, and online HR portal content management

• Driving a company-wide job evaluation initiative, worked with hiring managers to create job descriptions and related compensation documentation for new and revised job roles • Conducted compensation surveys, including matching positions and aggregating and analyzing market survey data • Drove talent retention initiatives by developing and implementing documented Company-wide functional organizational hierarchies • Performed job evaluation studies and job audits to include job analysis creation of job descriptions and recommendation of salary classifications • Modeled various compensation programs to determine pay impact and costs

• Administered process, policies, billings, and programs related to HR initiatives • Provided ongoing support to HR Business Partners in structure changes • Cooperated with Legal to streamline Statements of Work for execution of contracts • Generated monthly reporting data for human capital & wages for the entire organization • Scheduled and coordinated all training provided by the company to its employees • Initiated and maintained all Mazda relocations for new-hire and transferred employees • Served as Program Manager for Mazda's Tuition Reimbursement program

Admin/Facilities Administrator • Managed Facilities Work Order System, coordinating and assigning work orders to designated personnel, and troubleshooting support system • Provided just-in-time technical support to employees at all levels of the organization with mobile work devices, upgrading, replacement, account maintenance, and usage and billing • Reduced company mobile device service charge bill by 25% Legal Administrative Assistant • Supported the Kia legal team by drafting correspondences, creating and maintaining complaints records and workflows • Monitored and maintained confidential information and files • Recovered over $6 million in warranty parts from HQ Consumer Affairs Analyst • Analyzed, coordinated and responded to all escalated customer cases within department guidelines and protocol, maintaining a high standard of customer service • Oversaw administration and documentation of all customer cases in Clarify system, including processing goodwill requests, repurchase requests, and replacement vehicle requests • Provided support and collaborative efforts to DPSMs, FTRs, Regional Management and NCA toward resolving customer issues and cases; reduced monthly case load by 60% within 3 months

1/2014 - 3/2014 QA Supervisor/Trainer • Recruited, selected, onboarded, and trained new employees • Supervised and coordinated with employees engaged in reviewing tax documentations; answered and escalated discrepancy questions as needed • Managed a team of over 60 processor QA agents Quality Assurance for Tax Documents • Reviewed tax documents submitted by CPA firms to ensure technical accuracy and compliance to export to tax software • Documented software defects; reported defects to software developers