Kranishia Howard: Business Manager in Torrance, CA

Assists staff members with goals adherence by helping with metrics, including how to average unit sales per hour. Assumes responsibility for key business functions by creating quarterly business plans, developing daily schedules, recruiting top employee talent, and generating business forecasts. Provides service that meets and exceeds expectations by efficiently booking appointments for events, completing performance evaluations, and facilitating key lines of communication with clients. Manages the cosmetic department of Nordstrom three days each week by addressing client issues for all makeup brands, generating flash reports, and communicating daily sales progress to all makeup counters.

Created and supported client relationships by training all new hires in front desk, reservation, and guest relations functions, as well as identifying and resolving client issues in a timely manner. Increased revenue and business opportunities by being cross trained in both front desk and sales operations. Demonstrated financial competency by managing cash drawers and safe deposit boxes. Private Cosmetic Services Contractor (2003 to 2008) Freelance Make-up Artist Provided professional makeup services for various television and independent film production assignments.

Met and exceeded sales goals for 11 out of 13 months by implementing a consultative sales approach, including identifying client needs and providing applicable recommendations.

Contributed actively to all operations areas including checking clients in and out, booking reservations, and selling meeting rooms to walk-in clients.

Excelled in various office duties including front desk operations and reservation bookings.