L. RENEE GARCIA: in los angeles, CA

• Manage and oversee all daily ecommerce order management operations; customer service, shipping, payment screening, inventory, sales , online merchandising • Chargeback account specialist coordinated and managed all incoming chargebacks and reversals. 85% success rate in attaining reversals. Requested and filed all paperwork and managed log with all account information • PR coordination for Iron Fist Ladies and Iron Fist Men’s brand includes daily social media outreach • Warehouse liaison; consolidated wholesale inventory for ecommerce refills, and assisted in counts, solved inventory discrepancies and inventory updates via Magento • Sample/ Marketing room coordinator, maintain, manage and pull all requests Intake management of requests, pulls and outgoing/incoming samples • SEO/ meta data building via Magento for web site optimization • Office administrator for all Iron Fist brands • Drop ship assistant, liaison between wholesale and ecommerce copy writer function • Back end ecommerce – mark downs, promotions, product updates, and merchandising • Photo shoot prep including model management and creative direction and wardrobe • Fit Model for Iron Fist Ladies brands (as needed) • Magento Enterprise and Ship station proficient • Coordinator, management, brand ambassador, venue booking social media outreach for Iron Fist Clothing at Ink and Iron (Long Beach, Ca) alternative convention styling event June 2014 • Log and manage daily PR contacts, including social media, bands, photographers and stylists • Work closely with social media department to plan upcoming social media contests and ecommerce initiatives • Pull looks for celebrities, rock bands , alternative models and socialites • Magazine Publication outreach, GL’s, Alternative Press and Heaven has heels for product placement operations