Mackenzie Roske: Executive Team Lead - Guest Experience in Centennial, CO

• Leads the front-end team, including cashiers and Guest Service members, to deliver an amazing guest experience • Oversees a staff of 50 team members and two team leaders • Acts as the Leader on Duty multiple times a week, ensuring that the business is running optimally • Responsible for sales activities and store operations • Provides guidance and direction on all aspects of talent management including assessment of workforce skills, performance management, succession planning, and career pathing • Participates in the selection, training, and retention of team • Coordinates and executes campus recruiting events to source interns and executives

• Worked closely with a mentor while learning the different departments and functions within Target stores • Learned how to lead, motivate, and influence a team

• Supervised the host stand operations and staff in order to ensure the highest quality standards are met for guest service • Led and delegated jobs to nightly host staff • Created training manuals to evaluate and improve training process • Frequently evaluated hosts to maintain a successful and professional team