Manoj Musunuri: General Manager ERP Technologies in Bengaluru, KA

(Interim Director for India center) ? Reporting to Senior director Global Applications and Development, Global in charge managing technical operations in ERP and Application area. ? Responsible to location strategy and cost centre owner for India operations. ? SPOC for Apac region on all the new implementations, roll outs. ? Responsible for GSK & Pfizer integration activities from application space ? Build capability and COE for Testing, ERP Technical, SAP Security and Service Management ? Responsible for onboarding automation bots in automation space ? Support CR's in projects by establishing quality requirements. Provided quality expertise to the sites already deployed: ? Responsible for designing, executing SAP technical support within the operations framework. ? Oversee partner technical run operations and work with continuous improvement teams to make production environment reliable addressing risks proactively. ? Managed partners who support ERP and cloud application along with projects portfolio management. ? Identified business cases and executed automation using RPA tools like automation anywhere ? Ensure compliance with Quality Assurance plans and Service Level Agreements linked to contracts Formalize issues, follow up and escalation with partners ? Propose improvements actions (including KPIs adjustment) and follow action plans to achieve the quality of service expected (continuous improvement) ? Supervise the complete end to end processes (strong interaction with suppliers) to ensure overall consistency seek continuously opportunities to improve processes and their overall quality.

? Build a team also defined the support model which includes Service now catalogue definition, knowledge management articles, service introduction, service availability. ? Support CR's in projects by establishing quality requirements. Provided quality expertise to the sites already deployed: ? Responsible for designing, executing SAP technical support within the operations framework. ? Oversee partner technical run operations and work with continuous improvement teams to make production environment reliable addressing risks proactively. ? Support Technical teams to ensure on-time delivery (OTD) in accordance with Alstom projects delivery compliance with frequent audit controls ? Adherence to the ALSTOM Development standards and integration best practices. Ensured IS&T Production Landscape consistency ? Provided technical expertise to key stakeholders and support the transformation. Involved is switch process as a part of separations program from GE. ? Defined frameworks such as ABAP & PI development factory framework under shared service delivery. ? Responsible to implement BW on HANA and FIORI under digitalization platforms. ? Mange a team of 8 managers by achieving zero attrition rate in 28 months. ? Worked closely with Vice presidents and CIO and involved in strategic planning. Also involved in projects road maps ? Budget management: Influencer in budgeting of projects, trainings and be a influence in cost centre management. ? Responsible for KPI management in run operations management.

? Responsible to Manage SAP landscapes which include Production and Release environments. ? Head of netweaver solution center managing 27 clients and 120 + headcounts. ? Initiated SAP archiving in projects using PBS as a archiving tool. ? Managing the landscape which include components such as SAP ECC, GTS, BI, PO,SCM, Portal, TM along with other integrated components such as Redwood, OpenText, Seeburger, One source. ? Hold the responsibility of technical delivery with respect to Catalog and standard AM models. ? Work closely and Manage technical and functional teams. ? Capgemini certified Engagement manager and involved in Q-Gate review, Project Management reviews, etc ? Manage SAP BASIS and Security Teams as a global lead. ? Lead the project initiatives such as DR test, Support pack upgrade, Oracle upgrade. ? Work on Landscape redesigning as a SAP BASIS SME. ? Reviewed hardware sizing and other performance issues in SAP landscape. ? Worked on Centrica roadmap which includes upgrade proposals and HANA migration plan. ? Worked on creating a new business opportunity in SAP area. ? Initiated SAP security role design considering the repeated SAP security incidents. ? Perform the role of Solution Architect which involve solution design, RFP preparations and Project Orals.

? Manage Internal SAP Teams in EDI, SAP BASIS, SAP Security, SAP ABAP & SAP Netweaver development. ? Manage 100+ Direct & Indirect employees. ? Coordinate with functional towers, Key business teams, sponsors, PMO teams etc, ? Ensure high resource utilization. ? Vendor Management which includes reviewing and budget signoff ? Manage audit & compliances activities with reference to Internal and External Audits. ? Defining a strategic road map for SAP technologies. ? Procurement activities & negotiation during tool purchases, etc. ? Mange SAP Landscape and ensure these are maintained with organization guidelines. ? Managing a portfolio of USD 2,200,00 ? Define SOW and created RFP. ? Business case management for implementing supporting tools and participated in innovating thinking techniques. ? Lead initiatives like single sign on, archiving, Audit control method and techniques ? Work on demand management requirements. ? Balance the tasks on planned and unplanned projects

? Involved in end to end transition management by moving the support from South Africa to India. ? Consulting activities provided as a technical SME and also invoved in business discussion for the new demands at customer place. ? Define Application maintenance model for the support teams. ? Involved in defining SLA in agreement with client. ? Point of contact on escalation and high priority issues from onshore. ? Identify the new scope and work on RFC's. ? Involve in governance and operational discussions. ? Perform GAP analysis and monitor the risks. ? Provide technical and process training to the team members. ? Regular client visits and maintain a good relationship with the client members ? Developed local competency in South Africa

? Preparing the detailed project plan along with the technical assesment including the risks and mitigations. ? Worked as Application Architect/ Net weaver Administration Lead, Worked with HA SAP-XI 3.0 implementation and BASIS Support on Celestica Landscapes ? Involved in estimation of the project cost, resource allocations and Budgeting of the project. ? Performance review of the team on the basis of Performance Business commitment (PBC) and set goals to the associates on the basis of Individual Development Plan (IDP) for 25 Associates/Consultants ? Worked Extensively on HTTP, RFC, FILE, IDOC, RFC, JMS adapters and ABAP Proxy. ? Worked on Key store variables for RNIF and See-burger adapter. ? Follow ITIL standard Methodology with approver status on change and Problem Management Activities ? Defines and Assist in designing project specific templates. Prepares and ensures that team follows the specifications, standards and guidelines. ? Defined and managed Technical assembly center which is part of share services support.

? Worked as BASIS Administrator, Developer and Lead in SAP-XI 3.0, PI 7.0 implementation and Support. ? Involved in estimation of the project cost and resource allocations with Availability and capacity Mgmt tools ? Worked extensively on HTTP, RFC, FILE, IDOC, RFC, JMS adapters. Also worked with ABAP Proxies. ? Trained developers in XI and manage team of 15 including onsite and offshore ? Worked on custom User Defined functions for Mapping and BPM's. ? Developed fully automated inbound XI interfaces, which extracts financial data from legacy systems and post to SAP R/3 using IDOC. ? Integrated Mainframes legacy systems with SAP using Outbound XI interfaces. ? Communicates effectively with Team leads, team members and Client. Presents and discusses work results. ? Defines and Assist in designing project specific templates. Prepares and ensures that team follows the specifications, standards and guidelines. ? Reviews the specifications, documentation, and test cases/scripts and also gets it approved by team lead / Client and recommend best practices.

? Involved in the Technical assessment of the system Upgrade. ? Performed end to end analysis on the system landscape. ? Designed the assessment plan for the upgrade. ? Guiding the team for executing the activities while maintaining the integrity of the project timeline , schedule and deliverables ? Taking the lead position for the upgrade project, including planning and drafting the upgrade pathway, defining the activities involved from the Technical upgrade from Infrastructure point of view. ? Compatibility check of OS and DB for SAP upgrades. Participated SAP version upgrades. ? Handover of the upgraded system to application team ? SAP BASIS end to end supports activities. ? Client Copies and administration. ? Also created a blue print related to SAP BASIS and SAP security. ? Preparing a holistic plan for SAP implementation with respect to SAP BASIS ? Involved in requirement gathering and system sizing. ? Define and configured transport management and backup strategy. ? Created a design and build the role as per the business requirement. ? Build various components like SAP ECC, BI, CRM, Enterprise portal, SAP Router. ? Actively worked with SAP on performing pre & post golive checks. ? Patch administration - Ensuring all the SAP servers are in sync.

? Installation of NW CE 7.2 J2ee system of type Basic ? Daily Performing check list activities monitoring / maintenance of SAP R/3 servers ? Worked on Security implementation like creation of users and assigning authorizations according to module requirements using profile generator (PFCG) and checking the missing authorizations (SU53). ? Performing transports between the development server, test / quality server and production server in three system landscape. ? Maintains Productivity reports and quality reports on weekly basis. Trains individuals regarding the process related activities. ? Providing Technical support to subscribers of world's second largest ISP (EarthLink) via Email, Live Chat and Voice. ? Involved in Technical troubleshooting related to Internet Connections (Dial up Connection, Broadband/Cable Connection, Networking protocols, Microsoft email programs such as Outlook Express, MS Outlook etc. ? Installing and configuring MS Office, Internet Explorer and other utility software. ? Installed and configured Enterprise Linux. ? Handling with diverse MS Office applications including various Operating systems (2000, XP). ? Knowledge management by imparting updates to Skilled Specialists, Quality and Training departments.